Senior Associate Manager Game Ops

at  Pixel United

As Sr Associate Game Operations Manager, you will be joining our amazing Product and Game Ops Team for two of our most successful games (Big Fish Casino & Jackpot Magic Slots). You will be tasked with optimizing CRM strategy, executing and analyzing daily events as well as live operations campaigns including seasonal events, lifecycle programs, and managing customer communication. You will aim to improve player user experience, as well as increase engagement, monetization, and retention.

• Designing CRM strategy to optimize the performance of our sales, monetization & retention cycles, game launches, events, customer onboarding, etc.
• Understanding the performance of your activities, reporting on relevant KPIs, and sharing the learnings with the wider business.
• Working closely with the Product Team to implement new features and maximize their performance post-launch.
• Coming up with innovative concepts to test via running LiveOps campaigns.
• Following industry trends and competitor offerings.
• Closely collaborating with other teams across the business: Art, Product, Data Science, Solutions, Social Media, VIP, Customer Service.
• Creating detailed art briefs and writing engaging marketing messages.
• Hands-on execution of in-app campaigns using bespoke in-house tools.
• Utilizing customer communication channels with relevant segmentation for maximum impact.