Senior Associate - Retention Marketing

at  JPMorganChase

JOB DESCRIPTION

This position sits within the Marketing Growth and Innovation organization of Card Services, a key business within Chase’s Consumer & Community Banking group.
In this role you will have the unique and challenging opportunity to manage and influence card account retention strategies and the day-to-day execution of these retention efforts across channels such as email, phone, web and in-app, as well as engage business partners across different teams on opportunities to achieve Chase Card Services and Business Partner objectives. You will oversee retention strategies, reporting, monthly updates to business units, and partners, along with capabilities and training. You must be able to work within a team environment and support product and Card Member Service teams across Chase Card Services.
As the Senior Associate of Retention Marketing on the Customer Lifecycle Marketing team, you will help to oversee and manage all retention strategies across products while partnering internally and externally to bring these strategies to life.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

Required qualifications, capabilities, and skills:

• Bachelor’s degree required
• 4 or more years direct marketing experience
• Experience working with multiple internal and external partners
• Strong oral, written communications, and presentation skills
• Logical, analytical thinker; identifies clear objectives, leverages data to develop strategies and advanced understanding of success metrics
• Strong ability to influence and gain buy-in
• Effective at prioritizing and managing multiple complex initiatives concurrently
• Be a results-oriented self-starter with strong problem-solving skills
• Promote a strong control environment, adhere to risk/control, procedures, and process exceptions while maintaining a customer-first mindset
• Thrive in a fast-paced, results-driven, highly dynamic environmen

Preferred qualifications, capabilities, and skills:

• Specific credit card marketing experience desire

• Help to lead all retention strategies across products partnering with many cross-functional teams as well as external partners
• Oversee results reporting for campaigns as well as overall retention metrics at the full portfolio level as well as for individual products
• Work with external and internal partners on their retention strategies, helping to synthesize results and drive new tactics
• Improve upon existing retention campaigns while also developing new strategies and bringing those strategies to execution
• Leverage insights from campaign analytics, effectively summarize marketing performance highlights and develop data-drive strategies
• Communicate effectively and confidently with numerous stakeholders and have the ability to lead through strong collaboration

Required qualifications, capabilities, and skills:

• Bachelor’s degree required
• 4 or more years direct marketing experience
• Experience working with multiple internal and external partners
• Strong oral, written communications, and presentation skills
• Logical, analytical thinker; identifies clear objectives, leverages data to develop strategies and advanced understanding of success metrics
• Strong ability to influence and gain buy-in
• Effective at prioritizing and managing multiple complex initiatives concurrently
• Be a results-oriented self-starter with strong problem-solving skills
• Promote a strong control environment, adhere to risk/control, procedures, and process exceptions while maintaining a customer-first mindset
• Thrive in a fast-paced, results-driven, highly dynamic environment

Preferred qualifications, capabilities, and skills:

• Specific credit card marketing experience desired