Senior AV/IT Engineer (Teaching and Events)

at  Lancaster University

As a Senior AV\IT Teaching Space Engineer you will be part of a team of IT and AV specialist engineers to deliver second line support to users of the University’s IT services with a focus on supporting audio visual requirements for events and learning spaces. Alongside supporting key University events such as Graduation Ceremonies, you will work both with internal and external clients to deliver various technical aspects of events as directed across campus encompassing all elements of IT, audio and video systems.
Applicants for this post must have experience of working in a team based IT service environment as well as experience of PC and AV systems. You will combine your Audio Visual, IT and problem solving skills with a strong user-focus to ensure excellent service to the user community.

REQUIRED EXPERIENCE, SKILLS & ABILITIES :

• Level 3 qualification, equivalent to at least 2 ‘A’ levels and/or experience working in a relevant area of IT and/or AV. (Essential)
• Relevant IT or AV Qualification, Service Management Qualification, ITIL or equivalent current experience (Essential)
• Experience of Audio Visual equipment installation including Video Collaboration solutions. (Essential)
• Experience of supporting Audio Visual Equipment in a Teaching environment. (Essential)
• Experience of running events requiring audio-visual support including sound desk and light desk control set-up and engineering. (Essential)
• A general understanding of IT and AV systems with a focus on desktop computing, device networking and the software tools used. (Essential)
• Experience of the commissioning and maintenance of all types of Audio-Visual equipment. (Essential)
• Experience and understanding of Microsoft applications and operating systems (Desirable)
• Experience of IT Service Management in a Higher Education environment to maintain high levels of customer satisfaction. (Desirable)
• Ability to work within a team, towards clearly defined aims and objectives. (Desirable)
• Excellent written and verbal communication skills, coupled with the emotional intelligence to develop strong professional relationships with all staff (Essential).
• Ability to approach problem-solving in a pragmatic, organised, and efficient manner, with the capability to document and convey technical information to colleagues (Essential)
• Proven track record of personal development in relevant fields, along with a commitment to ongoing growth (Essential)
  If interested, apply now and submit your CV alongside a coversheet (optional) up to a maximum of two A4 pages.

• Provide information and support for the ISS Service Support Manager (AV Installs) and other ISS and Facilities staff involved in planning and installation of new AV equipment and facilities across campus.
• Support and contribute to the development of the Campus AV Specification and related documents providing guidance and standards for AV installations across campus
• Liaise with users of the document on improvements and to provide clarification where needed.
• Liaise with support staff and users of campus AV spaces on improvements and refinements to be incorporated into future versions
• In conjunction with the ISS Service Support Manager (AV Installs) take responsibility for overseeing AV work carried out by third parties on campus
• Install and test (particularly following handover from third party contractors) new items of AV and digital equipment including any bespoke connections and interfaces with existing systems that may be required.
• Specify and purchase new items of AV and Digital equipment, liaising with suppliers and customers within the context of the university purchasing rules to ensure that new equipment is fit for purpose