Senior Backend Developer

at  CMcom

Imagine a world where every interaction feels effortless. That’s what we strive for at CM.com.
We’re a global tech company, publicly traded, and growing. You might already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. We’re passionate about empowering businesses to deliver incredible experiences to their users, designed to revolutionize how businesses connect with their customers.
Although our work may be highly technical, our people are the spark that ignites innovation. We’re a collective of ambitious minds, fueled by a passion for technology and a dedication to making a difference.
Since 1999, our philosophy has remained the same: “Do what you love, do what you’re good at, and contribute”.
To achieve this mission, we are looking for a Senior Backend Developer to join our Generative AI team.

You’ll be working in CM.com’s Generative AI team. In our Generative AI team, you’ll be working on providing a state-of-the-art centralized platform around generative AI to CM.com customers where they can manage and control their generative AI powered assistants. Our Generative AI team focusses on providing functionality and control around Large Language Models in combination with traditional NLP concepts to fully service our customers’ use-cases.
As a Back-End Engineer, you will play a crucial role in ensuring the scalability and reliability of our existing platform while collaborating closely with the team to design and implement cutting-edge solutions. You will integrate AI capabilities developed by our data scientists and ML engineers with traditional software engineering practices to build innovative products that are either customer-facing or integrated across the broader CM.com platform and product portfolio.

The core product currently consists of:

• A custom-built CMS customers can use to easily manage the data in their knowledge base, synchronize their knowledge base with external systems while also preparing the data for our inference engine.
• A custom-built inference engine that’s able to process any question/instruction from the end-user providing fully customizable, autonomous AI agents across multiple domains (customer service, marketing, internal automation…).