Senior Backend Engineer - Product Suite (f/m/d)*

at  Parloa

YOUR MISSION:

As a Senior Backend Engineer (f/m/d) in our Product Suite Team, you will be designing and building scalable foundational services that power our products. As a member of the Product Suite Team, your goal is to minimize the cognitive load on our product engineering teams, enabling them to focus on delivering unique value to our customers. You will collaborate closely with cross-functional teams to identify their needs, ensuring that the services you develop align with Parloa’s broader goals.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Design and develop efficient backend solutions based on Node.js/Typescript running containerized as highly scalable applications in Kubernetes clusters.
• Evaluate new technologies and their integration into our current codebase in the form of research sprints.
• Work hand-by-hand with the other teams to create a coherent product platform
• Mentor and provide technical guidance to other engineers, promoting a culture of continuous learning and professional development.
• Share your technical knowledge with your peers, so the whole team can benefit from each other’s experiences.
• Actively exchange code review feedbacks with other software engineers, considering both style and implementation.
  Our Tech stack:
  React/Redux, TypeScript, NodeJS, Inversify, NestJS, Lerna, Koa, Jest, Kubernetes, Docker, MongoDB, Redis