Senior Basis Consultant for ECS Delivery/Critical Incident Management

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

WHAT YOU BRING

We are looking for both SAP Basis NetWeaver (ABAP and Java Basis administration) and Non-NetWeaver Consultants having experience with HANA DB who are comfortable working in a fast-paced, dynamic and flexible environment.

You should have the following technical skills/experience:

• Experience in at least one Non-NetWeaver technology: BOBJ, SAP Mobile, Convergent Charging, OpenText, HANA XSA, etc.
• Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial)
• Experience supporting Large and Complex Productive SAP environments.
• Experience working on Hyperscalers environments with focus on GCP, Azure or AWS
• Strong working knowledge in Linux and Windows operating system platforms
• At least 8 years of working experience with SAP Basis
• Most of the years of experience should be in IT Operations with significant experience in working on incidents and alerts (having experience in upgrade or migration project is not enough, experience in Operations is key)
• Problem solving and analytical ability to tackle complex problems in IT operations.
• Experience of handling operations for IT systems hosted in the cloud.

In addition to your excellent technical skills, you should have strong capabilities in technical documentation and the ability to work effectively in international and virtual teams.
You should be fluent and comfortable with both written and oral English communication.
You should be a go-getter who is ready to take up any challenge and solve a problem within a specified time with an eye for quality and with a mindset to provide sustainable solution.
If you are continuously looking to acquire new knowledge in an independent and proactive way, then the SAP Enterprise Cloud Services Delivery Technical Operations team could be the place for you.

In this role located in Monterrey, Mexico, we are looking for analytical, solution-orientated Senior Basis Consultants experienced in NetWeaver & Non-NetWeaver technologies to keep SAP Enterprise Cloud Services (ECS) Customer systems running.
Our Senior Basis Consultants, as part of the Critical Incident Management team, are responsible for the 24x7 availability of SAP systems running on SAP ECS. In this role you will support, troubleshoot and resolve alerts and incidents and seek opportunities to streamline standard operating procedures through automation. You will have to collaborate with other roles like Major Incident Manager, Level 3 support for various Technical Areas, Managed Service Providers, Global Cloud Services and Hyperscalers and sometimes guide other roles on the process and technical details for troubleshooting, action planning and resolution related to critical / major incidents.