Senior Billing Officer | 12 month Parental Leave Fixed term contract

at  Estia Health

Victoria, Victoria, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate14 Feb, 2025Not Specified23 Jan, 2025N/AInfluenza,Background Checks,ItNoNo
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Description:

The Senior Billing Officer will be responsible to ensure the accurate and timely billing of Estia Health residents. In addition to the Billing Officer duties (refer to Billing Officer PD) they will be responsible for assisting the monthly and fortnightly billing runs, running the monthly & fortnightly billing audits, responsible for initial complaint handling across the billing team, reviewing and approving of weekly RAD refunds & providing key support to stakeholders throughout the business in relation to resolution of complex residential financial queries. The Senior Billing Officer will have varied responsibilities including;

  • Ensure billing processes and procedures meet compliance and reporting obligations.
  • Responsible to distribute all incoming emails through the ticketing system & manage the AR Phone queue to identify ways to improve customer service.
  • Managing complex resident queries and delivering satisfactory outcomes for all parties.
  • First level of complaint handling.
  • Assisting with the proactive management of the billing process, to ensure appropriate reviews are taken to ensure high billing accuracy.
  • Assist Billing Manager with the end Month end process, month end reporting and reconciliations.
  • Backup Approval for weekly RAD refunds
  • Exceptional working knowledge of the Aged Care Act (1997) and legislation as it relates to fees and billing.
  • Epicor systems testing subject matter expert.
  • Complex resident billing reconciliations.
  • Work alongside Billing Manager to identify billing system improvements.
  • Assisting with data migration for new acquisitions
  • Strong relationships with key stakeholders including Finance, Customer Relations and Legal teams.
  • Billing Officer duties (refer to billing officer PD)
  • Ad-hoc responsibilities as directed by the Billing Manager.

WANT TO KNOW MORE?

If you have questions, please email katrina.maurer@estiahealth.com.au
Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.
Note: It is a condition of employment that you will be, and remain, vaccinated against COVID-19 and Influenza. All shortlisted applicants will need to pass the required background checks.
Advertised: 17 Jan 2025 AUS Eastern Daylight Time
Applications close: 14 Feb 2025 AUS Eastern Daylight Tim

Responsibilities:

  • Ensure billing processes and procedures meet compliance and reporting obligations.
  • Responsible to distribute all incoming emails through the ticketing system & manage the AR Phone queue to identify ways to improve customer service.
  • Managing complex resident queries and delivering satisfactory outcomes for all parties.
  • First level of complaint handling.
  • Assisting with the proactive management of the billing process, to ensure appropriate reviews are taken to ensure high billing accuracy.
  • Assist Billing Manager with the end Month end process, month end reporting and reconciliations.
  • Backup Approval for weekly RAD refunds
  • Exceptional working knowledge of the Aged Care Act (1997) and legislation as it relates to fees and billing.
  • Epicor systems testing subject matter expert.
  • Complex resident billing reconciliations.
  • Work alongside Billing Manager to identify billing system improvements.
  • Assisting with data migration for new acquisitions
  • Strong relationships with key stakeholders including Finance, Customer Relations and Legal teams.
  • Billing Officer duties (refer to billing officer PD)
  • Ad-hoc responsibilities as directed by the Billing Manager


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Financial Services

Accounts / Finance / Tax / CS / Audit

Accounts Management

Graduate

Proficient

1

Victoria, Australia