Senior Business Analyst, Client Support

at  LAMTEC Corporation

Requirements:

• Possess a Bachelor’s Degree in Information Technology, engineering, computer science, or a related field and ten years of experience in applying information technology to meet the organization’s needs or possess a Master’s Degree in Information Technology and Computer Science.
• Ability to work with senior management to identify technology opportunities and achieve successes through effective technology deployment.
• Experience required in using a BI tool to develop reports and data visualizations.
• Proficient in Microsoft Office Suite.
• Knowledge and understanding of business principles, processes, information, and technology.
• Jira and/or Smartsheet knowledge a plus.
• Ability to organize, plan, and direct various complex operations.
• Successfully articulate complex concepts both orally and in writing, and be able to communicate effectively with a wide range of stakeholders

PURPOSE:

Bridge the gap between business and technology. Enhance operational efficiency by streamlining decision making and improving processes. Play a central role in managing change within our organization, ensuring that new systems and processes are aligned with organizational objectives and are effectively adopted.
Primary focus is understanding business needs and translating them into actionable recommendations. Conduct thorough analysis of business processes, identify areas for improvement, and propose solutions to enhance efficiency and productivity. Facilitate workshops and trainings, conduct interviews, and gather requirements to ensure comprehensive understanding.
Secondary is user support, with the ability to define root cause, deploy fixes, or develop sustainable remedies. Collaborate closely with internal and external stakeholders to ensure that proposed solutions align with the organization’s goals and technical capabilities.

Requirements:

• Possess a Bachelor’s Degree in Information Technology, engineering, computer science, or a related field and ten years of experience in applying information technology to meet the organization’s needs or possess a Master’s Degree in Information Technology and Computer Science.
• Ability to work with senior management to identify technology opportunities and achieve successes through effective technology deployment.
• Experience required in using a BI tool to develop reports and data visualizations.
• Proficient in Microsoft Office Suite.
• Knowledge and understanding of business principles, processes, information, and technology.
• Jira and/or Smartsheet knowledge a plus.
• Ability to organize, plan, and direct various complex operations.
• Successfully articulate complex concepts both orally and in writing, and be able to communicate effectively with a wide range of stakeholders.

GENERAL DUTIES:

• Gain understanding of existing software applications.
• Work with various departments (Purchasing, Customer Service, Operations, Finance, others) in multiple functions including; training, user documentation, process map development, software testing, requirements gathering and documentation, and user support to assist in improving business processes and workflows.
• Work with IT Development team to clearly outline requirements both verbally and written.
• Data analysis.
• Suggest solutions.
• Future software requirements.
  Job Type: Full-time
  Pay: From $115,000.00 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• AD&D insurance
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid holidays
• Paid sick time
• Paid time off
• Vision insurance

Compensation Package:

• Profit sharing
• Weekly pay
• Yearly bonus

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Mount Bethel, PA 18343: Relocate before starting work (Required)

Work Location: In perso