Senior Business Analyst - Digital Transformation Program

at  Dstny

Onze missie is om bedrijfscommunicatie zo makkelijk mogelijk te maken voor werknemers en klanten, vandaag én morgen. Zo bieden we KMO’s en grote bedrijven een modern all-in communicatieplatform voor telefonie, chat en video, maar ook geavanceerde connectiviteits- en beveiligingsoplossingen . Vandaag zijn er in Europa reeds meer dan 3,5 miljoen gebruikers die met onze tools communiceren, samenwerken en uitstekende klantenservice bieden. Maar we staan niet stil, want onze markt blijft evolueren en Dstny groeit mee.
Door onze duurzame groei zijn we voortdurend op zoek naar enthousiaste mensen om ons team te versterken. Wat wij in de plaats aanbieden? Een geweldige, vernieuwde werkplek, fantastische collega’s, de mogelijkheid om vanuit huis te werken, diverse teambuildings en bedrijfsevents, fijne klanten… en nog veel meer.
Klinkt dat als muziek in de oren? Lees dan verder en wie weet stap jij binnenkort aan boord bij jouw nieuwe Dstny-avontuur.

ABOUT THE ROLE…

Dstny Group, headquartered in Belgium, has rapidly expanded through an aggressive buy-and-build strategy, bringing together over 20 start-ups, scale-ups, and entrepreneurial businesses across Europe. We are committed to continued growth while aligning to a scalable ‘one Dstny’ vision.
Project Overview
We are excited to launch a new strategic initiative, ODOS, which is set to kick off soon. Within this program, we are driving towards a One Dstny Operating System (ODOS) supporting Belgian and European operations and managing the replacement of legacy systems with core technology solutions. ODOS is a company-wide initiative aiming to harmonize our customer journeys, product portfolios, and technology across the Dstny Group.
Position Overview:
We are seeking a skilled and detail-oriented Business Analyst to join our team. The ideal candidate will have a strong background in the telecom industry and will be responsible for analysing business processes, identifying opportunities for improvement, and implementing solutions to enhance operational efficiency and customer satisfaction. You will be the driving force in defining and capturing functional requirements, preparing the roll-out of our One Destiny Operating System across our EU-Dstny entities. In this role, you will work closely with various business stakeholders to ensure that functional requirements are accurately defined to deliver a seamless end-to-end experience for our customers, resellers, and internal teams.
You’ll be part of a cross-functional team, working closely with a product owner, project manager, and solution designer, backed by an internal team of both backend and frontend developers. You won’t just focus on general business processes, but also delve into specific product-related processes, ensuring these are harmoniously connected to create a cohesive operational framework.

ROLE RESPONSIBILITIES:

• Conduct thorough analysis of business processes and systems.
• Identify and document business requirements and translate them into functional specifications.
• Collaborate with Product & Technology teams: Work closely with our Product & Technology organization to ensure that customer journeys and product requirements are perfectly aligned to achieve an end-to-end solution.
• Support the development and maintenance of detailed project plans, ensuring timely delivery of key milestones.
• Perform data analysis to identify trends, patterns, and insights that drive business decisions.
• Create and present reports, dashboards, and visualizations to stakeholders.
• Monitor and evaluate the effectiveness of implemented solutions, adjusting as necessary.
• Stay up to date with industry trends, best practices, and emerging technologies.
• Engage in Agile Practices: Actively participate in Scrum ceremonies, including daily standups, sprint planning, and retrospectives, to contribute to a cohesive and efficient development process.
• Work with Product Owners: Collaborate with Product Owners to align on the “what” and “why” of the development tasks, ensuring that the product meets business goals and user needs.
  Coordinate with UX Experts: Interface with UX designers and use tools like Figma to maintain design consistency. Provide feedback on design feasibility and suggest improvements during development.