Senior Business Analyst, Knowledge & Business Systems Management, Business

at  Law Society of Ontario

QUALIFICATIONS

• Minimum of a university (preferred) or college degree in Business, Computer Science, or a related discipline, coupled with relevant experience in business analysis, project management, business processes, IT service management, or information systems solution architecture and design.
• A Certified Business Analysis Professional (CBAP) designation is an asset.
• Relevant education or certifications in business analysis, project management, business processes, IT service management, or information systems solution architecture and design will be considered in lieu of a college diploma or university degree. Training in Organizational Change Management is also an asset.
• Requiring a minimum of 5 years progressive and related business analysis, project management experience and/or IT or Business Service Management experience.
• Knowledge of the business workings of the Law Society’s systems and business culture would be an asset.
• Must have significant technology project experience.
• Breadth of knowledge and experience in business analysis, project management (planning, implementation, measurement), and IT or Business service management under conditions of rapid change, supporting a diverse user community.
• Strong interpersonal skills related to needs identification, business process consultation, solution selling and relationship management, and organizational change management at all levels of the organization.
• Strong verbal and written communication skills to facilitate meetings, coordinate resources, and develop comprehensive documentation suitable for all audiences (technical, business, executive).
• The ability to quickly acquire a strong understanding of business unit processes, workflows, and management control structures.
• The ability to quickly acquire a strong understanding of performance measures, cost/benefit analysis and ROI.
• Communicates verbally and textually in a clear, articulate manner, using audience-appropriate language and terminology, for individual and/or group situations; and makes use of other tools, such as diagrams, to ensure understanding.
• Develops and applies complex information to problem solving.
• Breadth and depth of knowledge / experience in Microsoft, platforms, and leveraging these technologies to meet business unit needs.
• Experience in both Agile and Waterfall methodologies and demonstrates the ability to adjust the approach as appropriate to the project and the project team.
• Familiarity with data integration processes, workflow automation, and CRM customization to enhance user engagement and operational efficiency.

The Senior Business Analyst role is responsible for complex requirements gathering and analysis for new and ongoing projects related to the business operations of the Law Society, facilitating project execution with the relevant stakeholders and project manager(s), managing competing priorities, and applying a high degree of professionalism in managing business stakeholders and setting realistic expectations. The role devises new methods and procedures for business groups using strong analytic and inductive thinking and by facilitating the application of new technologies to support existing processes while remaining consistent with the concept of ONE LSO.
The Knowledge and Business Systems Management team has two main goals. The first is to support and enhance business operations through technology changes, acting as a trusted advisor and interface between IT and the business. The second is to enable and facilitate change across all business lines of the LSO in close collaboration with IT and the PMO, by defining goals, validating requirements, providing design recommendations, and offering process solutions that deliver real business value and optimize the use of Ozzie, LSO Connects, and Dolfin.