Senior Business Analyst

at  McMillan Shakespeare Group

Senior Business Analyst
The Senior Business Analyst plays a pivotal role in driving business efficiencies and continue to develop and innovate systems to maintain Plan Partners as the leader in the sector by driving down cost and enhancing customer and service provider experience consistent with Plan Partners’ customer value proposition.
The role includes the configuration and use of BPM tools according to defined modelling methods. Competencies in identifying the current state of processes, documenting models of the processes, and facilitating stakeholder groups to consensus regarding new business process designs will be essential within this role. This role will use techniques that enable successful implementation of business process changes to solve problems or implement opportunities, utilising various approaches to understanding the current state.
These can include workshops, statistical analysis, process monitoring, functional data collection, time and motion studies, work sampling studies, data analysis, root cause analysis, business rules and regulatory analysis.
Partnering with all levels of the business, the Senior Business Analyst will lead the identification of business requirement, design function requirement and delivering the solutions. Additionally, providing business insights through weekly and monthly reporting. (testing and successful implementation)
Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support Coordination.
We are leading provider of plan management and support services, and our purpose is to enable people with disability to live the life they want. We’re making a difference to people with disability, by taking care of the administration of their NDIS plans, providing guidance and advice, and allowing them to focus on what’s really important getting on with getting the most out of life. Our ambition is to be Australia’s number 1 provider of support and care plan management for people striving to achieve their life goals.

CAPABILITIES AND BEHAVIOURS

• Strong analytical skills
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including subject matter experts, manager, executives and technical resources.
• A demonstrated ability to solve problems

KNOWLEDGE AND EXPERIENCE

• Strong analytical skills, including a thorough understanding how to interpret customer business needs and translate them into practical application and operational solutions.
• Meticulous attention to detail and a commitment to accuracy.
• Strong organisational skills, with the ability to manage competing priorities and meet tight deadlines.
• Excellent computer skills and experience using range business applications such as MS Office, CRM and ERP system. Salesforce experience would be advantageous.
• At least 2-3 years’ experience as a Business Analyst or Process Analyst, on projects
• Demonstrable experience in Business Process Modelling repositories and Business Process Improvement (Prime is preferrable)
• Demonstrated experience in identifying impacts and linkages to the business strategies, organisation and its people, data and systems, business policies and business rules, as well as the physical assets of the business.
• Experience facilitating workshops and focus groups.
• Experience developing instructional and procedural documentation and presentations.

QUALIFICATIONS

• Tertiary qualifications in Information Technology, and/or business-related discipline.