Senior Business Analyst

at  Relay Technologies

In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses.
Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members.
At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.
To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground.

ABOUT THE ROLE

We are looking for a talented Senior Business Analyst to join our Operations team. In this role, you will have the opportunity to help us pioneer, codify and scale our most important strategic and operational processes within the First Mile, Middle Mile and Pitstop operations. The First Mile collects the parcel from our clients and brings it to our Sort Centres, where the parcels are sorted into different delivery zones. After sortation, the Middle Mile team takes over and delivers these parcels in bags to our Pitstop network. A parcel then may be collected from the Pitstop directly by the customer, or a Last Mile courier could home deliver it to the recipient, depending on preference.
As a Senior Business Analyst you will be at the forefront of data-driven decision-making. You will use your analytical skills to solve complex problems and provide valuable insights that directly influence our business and operations strategies. You will be using SQL and Tableau.

YOU MIGHT BE A GREAT FIT FOR THIS ROLE IF…

• You want to play an active part in reducing the environmental impact of a massive industry while giving all people access to the benefits of e-commerce
• You are excited to take on a wide range of challenges, learn new skills, and master new domains in business and technology
• You are equally at home sweating the details of an operational process or data analysis as you are presenting your conclusions to executives
• You’re a problem solver and thrive when given a complex challenge
• You are not afraid to get your hands dirty and feel comfortable working in a fast paced environment