Senior Business Analyst

at  University of the Arts London

The opportunity
University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University’s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.
The Digital & Technology division is critical strategic component in delivering UAL’s vision, with a growing team spanning across all areas of the University’s digital portfolio. The division is actively engaged in an exciting journey and is two years through a transition from a ‘classic’ IT model to a product-structured, user-centric approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.
As a Senior Business Analyst (SBA) you will have extensive experience in realising strategy and process across large scale, complex environments. You will play an important role, alongside other SBAs in facilitating our BA Community of Practice and leading a team of BAs through day-to-day activities, line management and staff and team development. The SBA role supports our culture of sharing knowledge and driving continuous improvement across our portfolio of services. The SBA works as part of a supportive and dynamic management team, helping to set team direction and contributing to the overall performance and wellbeing of the team. They balance innovative thinking with practical realities.
You will work with stakeholders across the University to understand their existing and future business requirements, to review services and processes, to identify where Digital & Technology can continue to add value. You will place the user at the centre of our design process and propose solutions that can adapt and scale as user and University needs evolve. You will present findings to and advocate your recommendations for senior management teams across our business services, supported by your Head of Product and/or Director.
Working across the full product lifecycle, you will be involved in discovery, requirements gathering, process mapping, testing, transition activities and support. You will play a pivotal role in the successful embedding of change within the organisation whilst encouraging and promoting best practice across the portfolio and analysis team.
In this recruitment round, we are seeking two Senior Business Analysts to work across our University & Corporate and Student Experience directorates. One of these is offered on a permanent basis, the other is a 12-month fixed-term contract to cover parental leave.
About you
Experience –
Demonstrable experience as a Senior Business Analyst across a large complex business and technical operating environment, able to influence change and challenge assumptions.
Experience of working in Agile including Scrum, and Waterfall environments.
A track record of leading, mentoring, developing and motivating teams directly and via matrix management. With experience of managing multiple resources.
Excellent communication skills, and extensive experience of working with and inspiring a diverse range of stakeholders, creating trust and meaningful partnerships that carry across the lifecycle.
You will have experience of effectively communicating complex and/or technical information to a diverse audience, leading to productive and trusted ‘partnership’ working relationships across the University.
You will be able to demonstrate your ability to shift easily between daily and periodic line management tasks, group development activity, producing concrete analysis and recommendations, leading squads on phases of critical strategic initiatives and influencing senior stakeholders.
ISEB Business Analysis or equivalent qualification are desirable but not essential.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
Our culture
We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Candidates are advised to submit applications early.
Vacancy Id: 11507
College / Service: Digital and Technology
Location: Hybrid – UAL High Holborn/Home
Salary: £51,996 – £69,441 per annum
Contract: Permanent
Term: Full time – 35 hours per week
by: 9 February 2025 at 23:55
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