Senior Business Application Support Analyst, Recordkeeping

at  CIBC Mellon

COMPANY INFORMATION:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

POSITION OVERVIEW:

Manages larger and more complex projects applying Projects At the Highest Standards (PATHS) project management methodology and templates to project work. As a senior member of the team, the Senior Business Analyst provides guidance, support and leadership to the various levels of Business Analysts and assists the Manager as required.

QUALIFICATIONS:

• University education or equivalent formal post secondary education
• Approximately five years of progressive project experience
• Completion of an industry recognized certification in Business Analysis
• Knowledge and experience of operational procedures and processes
• User acceptance testing experience
• Solid PC skills with direct exposure to MS Office Suite
• Strong analytical/problem solving skills, with attention to detail
• Excellent organizational and time management skills
• Demonstrated leadership skills
• Ability to build and maintain solid relationships with business and technology partners
• Strong communication skills, both verbal and written, with particular emphasis on the production of clear and detailed documentation
• Highly flexible and able to adapt quickly to changing priorities

Document detailed business requirements:

• Analyse and map business workflows or processes.
• Assist in the development and acceptance of functional specification documents.
• Maintain, control and update documents relevant to the project

• Elicit, analyse and define high-level business requirements using the project proposal provided by the line of business.
• Manage stakeholder expectations and relationships.
• Coordinate with respective internal and external parties (BNY Mellon, CIBC, etc.) and assist the business in preparing a business case and related financial templates to gain project approval and necessary funding.

Document detailed business requirements:

• Analyse and map business workflows or processes.
• Assist in the development and acceptance of functional specification documents.
• Maintain, control and update documents relevant to the project.

Prepare project plans, securing appropriate input and agreement from all parties:

• Coordinate the reporting of the development budget and track costs for projects as required.
• Monitor progress against project deliverables, ensure functional areas are meeting their commitments on a timely basis, and update project plans to reflect changes.
• Manage and track change requests throughout the project life cycle. Develop and manage contingency plans as required.
• Log, track and address all concerns/problems throughout projects. Forward issues to the development group, along with recommended corrective actions. Escalate unresolved issues.
• Coordinate and participate in user acceptance testing, impact analysis, and the development of policies and procedures.
• Conduct independent system testing to ensure specifications have been met.

Give presentations to business units; communicate project status to internal and external parties:

• Participate in presentations to CIBC Mellon project governance bodies as required.
• Liaise with internal and external parties including technical departments and vendors to ensure accuracy of specifications.

Project related work:

• Facilitate meetings, document and distribute meeting minutes and utilize project management tools where necessary.
• Obtain the involvement of staff from impacted functional areas associated to projects.
• Seek project acceptance and document project closure to ensure that all requirements have been delivered.
• Manage business unit resources and project related activities to effectively achieve agreed upon project deliverables.
• Track and report time against all projects within the Enterprise Project Portfolio Management application, Planview.
• Provide operational support to business units
• Provide support and assistance to other business analysts.
• Conduct and participate in training sessions as necessary.
• Assist in the resolution of system issues.