Senior Business Change & Service Analyst

at  first moment Fotografie GmbH

Senior Business Change & Service Analyst
City of London (Hybrid)
Leading Insurance Company
£65,000 + Bonus & Benefits
I am looking for an experienced Business change & Service analyst to join my client, a leading reinsurance firm based in London. The Business Change and Service Analyst is responsible for co-ordinating and facilitating Change and Release Management, a change may derive from incidents, defects, enhancements within the organization.

Key responsibilites-

• Assist in the development of the comapnies Technology Change and Release Management Process and act as first point of call for queries.
• Co-ordinate multiple teams across both the company and third parties (onshore & offshore) to ensure a smooth change & service delivery experience
• Support, resolution and management of defects in prod and non-prod environment. Ensure a clear defect management process is followed and reported to senior stakeholders as required
• Review of incidents, defects, change, including prioritization, acceptance, reporting, fix and change, meeting with the company and third parties
• Manage Change Request approval process from supporting demand from business to system release
• Support Release cycle including release schedule, manifest, emergency release into environments ensuring minimal business impact and risk.
• Manage outages with the business ensuring minimized business impact
• Co-ordinate the Planned Outage comms on a weekly basis
• Perform evaluation, analysis and make recommendations regarding platforms enhancements, effectiveness
• Point of contact for global stakeholders for change, service, incidents and defects. Lead and co-ordinate as necessary
• Support testing, including smoke test, regression, documentation and test management / coordination

Key responsibilities-

• Experience in supporting service and working with various stakeholders both internal & external
• Understanding of software releases, their planning and support of UAT
• A good understanding of the software development life cycle (SDLC)
• Experience in incident management or similar service focused roles.
• Experience in defect management.
• Good understanding of the end-to-end release cycle
• Good understanding of test management, testing cycles their management and support
• Proven experience of working with third parties
• Excellent communication skills whether verbal or written.
• Prior experience with multi-region / multi-time zone organisations
• A continual improvement mindset and high levels of customer focus.
• Experience of working with internal and external partners to drive service excellence.
• Ability to work in a maturing team environment.
• Stakeholder management and business engagement.
• Adaptable to change in an evolving environment.
• ITIL qualified

Senior Business Change & Service Analyst
City of London (Hybrid)
Leading Insurance Company
£65,000 + Bonus & Benefits
Location:
London
Start Date:

• Experience in supporting service and working with various stakeholders both internal & external
• Understanding of software releases, their planning and support of UAT
• A good understanding of the software development life cycle (SDLC)
• Experience in incident management or similar service focused roles.
• Experience in defect management.
• Good understanding of the end-to-end release cycle
• Good understanding of test management, testing cycles their management and support
• Proven experience of working with third parties
• Excellent communication skills whether verbal or written.
• Prior experience with multi-region / multi-time zone organisations
• A continual improvement mindset and high levels of customer focus.
• Experience of working with internal and external partners to drive service excellence.
• Ability to work in a maturing team environment.
• Stakeholder management and business engagement.
• Adaptable to change in an evolving environment.
• ITIL qualifie