Senior Business Execution Consultant

at  Wells Fargo

WHY WELLS FARGO:

This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace “to grow your career” in the U.S. At Wells Fargo, we support employees’ career aspirations and growth. We’re proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.
We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance, and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 2 years of experience in Risk and/or Controls
• 1 + years of experience writing/executing procedures
• Financial Services experience preferred
• Strong verbal, written, and interpersonal communication skills
• Six Sigma certification
• Ability to work effectively in a flexible, collaborative, and adaptable team environment across all organizational levels, and successfully execute in a fast paced, high demand environment while balancing multiple priorities and projects
• Strong analytical skills with high attention to detail and accuracy
• Ability to exercise independent judgment to identify and resolve problems
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Process efficiency experience, including process assessment and recommendations for improvemen

Wells Fargo is seeking a Senior Business Execution Consultant in the Enterprise Redress Office as a part of Customer Impact Assessment and Resolution Strategies
The Enterprise Complaints and Remediations (ECR) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence, and Customer Impact Assessment and Resolution Strategies is responsible for understanding the causes of issues that affect customers, and customers and providing solutions that ensure customers’ needs are understood and supported. The group is also accountable for ensuring regulators’ expectations are met and that employees have the tools and training necessary for success. As a Senior Business Execution Consultant, you will be responsible for analyzing and identifying processes across the company for redress impacts to inform decisions on technology, quality assurance and root cause analysis to identify opportunities to improve the customer experience. Redress refers to payments or other adjustments made by Wells Fargo to care for our customers after a non-systemic instance of customer impact. Redress can be thought of as a similar program to Remediation (which cares for systemic instances of customer impact). Redress is a critical part of how we do right by our customers and provide consistent and fair resolutions to instances of negative customer impact. Accountable for execution of applicable risk programs, which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations with a strong focus on timely and effective resolution.

In this role, you will:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies, and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2 years of experience in Risk and/or Controls
• 1 + years of experience writing/executing procedures
• Financial Services experience preferred
• Strong verbal, written, and interpersonal communication skills
• Six Sigma certification
• Ability to work effectively in a flexible, collaborative, and adaptable team environment across all organizational levels, and successfully execute in a fast paced, high demand environment while balancing multiple priorities and projects
• Strong analytical skills with high attention to detail and accuracy
• Ability to exercise independent judgment to identify and resolve problems
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Process efficiency experience, including process assessment and recommendations for improvement

Job Expectations:

• This position offers a hybrid work schedule

Required locations: Relocation assistance is not available for this position:
800 S Jordan Creek Pkwy. West Des Moines, IA
250 E John Carpenter Frwy. Irving, TX
1525 West W T Harris Blvd. Charlotte, NC
401 S Tryon St. Three Wells Fargo Center, Charlotte, NC
3201 N 4th Ave Sioux Falls, SD
This position is not eligible for Visa Sponsorship
Job posting may come down early due to volume of applicants