Senior Business Manager – Wales Group Office

at  Department for Work and Pensions

JOB SUMMARY

DWP are looking to fill the role of Senior Business Manager - Wales Group Office.
This is a high-profile role directly supporting the Group Director for Work and Health Directorate Wales and strong links with the Area Director UC Wales & WHDM. The role is crucial to the running of Group Office.
The successful candidate will have a proven track record as a high performer with the capability and drive to develop in the role. They will demonstrate strong leadership qualities to create an environment to support the delivery of excellent high quality customer service and performance.
Group office roles are fast-paced, dynamic and high profile, involving close contact with senior leaders at the top of the organisation. We are looking for candidates who thrive in this fast-paced environment and the successful candidate must have strong engagement, stakeholder management and organisational skills.
This position requires a strategic perspective that continually looks at facilitating the improvement of the customer experience in Wales through collaborative working.
The right candidate will be able to pick up a portfolio in the Area and Group Directors office and support the Area and Group Director in achieving goals and objectives within these areas.
It requires flexibility and the ability to work in a fast-moving environment and to tight deadlines. Role requires an understanding on a myriad of topics and requires relationship building with a range of stakeholders and subject experts.

JOB DESCRIPTION

Successful candidates can expect to be involved in a range of the following:

• People engagement empowering people to deliver a professional, quality service.
• Taking personal accountability through periods of change, supporting and aligning with your team, focusing and listening to people, building capability and celebrating success.
• Provide visible, accessible and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction. Seeking feedback from colleagues, listening and acting on this.
• Encourage collaborative working between teams, groups and the area to drive innovation and service improvements.
• Monitoring and improving the quality of the end-to-end customer experience, ensuring that “one customer, one service, one business” is a reality.
• Creating and delivering recruitment strategy/processes ensuring all recruitment is fair and reasonable and aligned to DWP recruitment and business requirements. Representing Wales UC operations with Demand/Supply conversations to ensure Wales UC has the required levels of staffing.
• Strategic oversight and line management of teams including Group Office Business Support, Performance budget/Resource & Quality Team, Social media Team Welsh Language Unit.
• Leading areas such as Capability and Learning & Development Lead, Work Coach Accreditation Lead.

Extensive travel across Wales with regular attendance in Cardiff is expected.

PREFERABLE SKILLS

The ability to speak Welsh would be desirable.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Operational Delivery