Senior Business Officer, Payments System Operations

at  Reserve Bank of Australia

• Two-year maximum term employment contract
• Work that makes a difference. Australians depend on our systems being secure, efficient and highly resilient
• Feel motivated to perform at your best and achieve more
  This Senior Business Officer position (two-year term) plays an integral role within RBA’s Payment Settlements Department based at Bella Vista. This is a fast paced operational and administrative role with a customer service focus.
  The Payments Settlements Department is responsible for the settlement of interbank obligations arising from the exchange of payments in Australia, the conduct of Exchange Settlement Accounts and the settlement of the Reserve Bank’s own trading activities. As part of its responsibilities, the Department operates a number of key systems supporting the Australian financial system, including the Reserve Bank Information and Transfer System (RITS), SWIFT and FSS. This position is responsible to work on a rotational shift basis of 6.30am to 3pm and, 2pm to 10.30pm.

As part of the team you will:

• Play an important role in supporting these mission critical systems through the timely and efficient completion of daily operational and administrative processes.
• Be first point of contact for assistance and problem resolution for internal users and external SWIFT, FSS and RITS Members.
• Provide prompt and professional support ensuring all problems and requests are accurately recorded and resolved in a timely manner.
• Monitor systems to facilitate early detection of issues.
• Assist with the timely resolution of all production system incidents to maintain high levels of system availability.
• Assist with development and maintenance of support procedures, user guides and other operational documentation as required.
• This is a highly critical area of the bank where it’s required to work on a rotational shift basis (6.30am - 3pm and 2pm - 10.30pm)
• Some overtime or irregular hours, including weekends and public holidays may be required on occasion with minimal notice.

Your background

• Previous experience in an operations role of a financial institution supporting and/or administering a business system.
• Proven experience in a customer service or help desk environment providing high quality support for both internal and external stakeholders.
• Excellent attention to detail.
• Ability to follow established procedures and complete tasks in a timely and accurate manner.
• Excellent people skills and ability to work productively with other staff and as part of a team.
• Proven aptitude for analysing and resolving operational problems.

Your team
Payment System Operations are undertaken by a large team, working across two sites, based at offices in Sydney and Bella Vista. This position is based at Bella Vista. You will work closely with Assistant Managers, Business Officers and the other Senior Business Officers to ensure daily operations are completed efficiently and in a timely manner.
Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia’s banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.
Your application should include a resume detailing your experience and qualifications.
The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.
Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.
Application Close :
July 21, 2024

Please refer the Job description for details