Senior Business Process Engineer

at  Northwest Bank

The Senior Business Process Engineer is responsible to consult on and / or manage intermediate to large cross-functional projects and change initiatives involving the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor’s Degree in business administration, business management, accounting, or finance

WORK EXPERIENCE

5 - 6 years banking or related experience
5 - 6 years Proven experience in continuous improvement within the Financial Services Industry, Consulting or Industrial

GENERAL EMPLOYEE KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES

Excellent organizational skills Extensive
Excellent interpersonal and communication skills Extensive

ESSENTIAL FUNCTIONS

• Maintain business process library / repository with the latest version of documentation at all times
• Facilitate process improvement meetings and workshops, including business process reengineering sessions, brainstorming sessions, and Kaizen events
• Maximize technology tools available
• Create value stream diagrams / process maps to document current and future state business processes
• Ensure total document and data integrity
• Provide detailed analysis and reports
• Perform detailed analysis of workflows and processes, as well as researching and identifying benchmarking and best practice opportunities
• Assist the decision-making process for various business needs
• Understand and use fundamentals of statistical data analysis
• Analyze the functions and operations of Northwest and identify problem areas
• Improve systems by studying current practices and designing modifications
• Recommend/develop business processes, administrative procedures, technical procedures, action to be taken base on financial information and trends, and process efficiencies and strategies for improvement
• Gather feedback and conduct surveys through needs assessments and cost /benefit analysis
• Train other team members on the use of Lean Six Sigma tools and techniques, such as root cause analysis, histograms and process mapping.
• Provide guidance to junior level process engineers ensuring the proper process improvement tools and techniques are applied to each project.
• Align technology with business strategies
• Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats

ADDITIONAL ESSENTIAL FUNCTIONS

• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

SAFETY AND HEALTH FOR THOSE WITHOUT SUPERVISORY DUTIES

• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any and all injuries to supervisor
• Know what to do in case of an emergency