Senior Business Services Specialist

at  US AMRJones Lang LaSalle Americas Inc

We are seeking a highly organized and customer-focused Senior Business Services Specialist to oversee the management and operations of our company’s conference center. The successful candidate will be responsible for ensuring the smooth execution and delivery of all services related to the conference center, including scheduling, set-up, audiovisual equipment, catering, and general maintenance. As a Senior Business Services Specialist, you will play a vital role in providing an exceptional conference center experience for staff and external clients alike.

REQUIREMENTS:

• Proven experience in conference center management or related roles.
• Strong organizational and multitasking skills, with the ability to prioritize and manage multiple events simultaneously.
• Excellent interpersonal and communication skills to collaborate effectively with internal teams, external vendors, and clients.
• Proficient in using audiovisual equipment and troubleshooting technical issues.
• Attention to detail and ability to maintain a high standard of cleanliness and presentation.
• Familiarity with budget management and cost control processes.
• Ability to work flexible hours, including evenings, to support events and meetings as necessary.
• Customer-focused mindset with a strong commitment to delivering exceptional service.
• Proficiency in Microsoft Office suite and event management software is preferred.

PHYSICAL REQUIREMENTS:

• Ability to lift, push, or pull 50 lbs., or up to 80 lbs. with assistance.
• Ability to stand, walk, stoops, kneel, crouch, and reach for an extended period.
• Ability to bend at waist and perform repetitive foot and hand action.
• Good hand/eye/foot coordination required.

• Oversee all aspects of conference center operations, ensuring a high level of service and efficiency.
• Schedule and coordinate use of conference rooms, ensuring maximum utilization and adherence to company policies.
• Set up conference rooms with required equipment, technology, furniture, and supplies prior to each event.
• Coordinate audiovisual requirements, including troubleshooting any issues that may arise during meetings or presentations.
• Collaborate with vendors to ensure timely delivery and setup of catering services and manage catering requests from clients.
• Serve as the main point of contact for conference center users, addressing inquiries and acting as a resource for technical and logistical support.
• Maintain an inventory of conference center supplies, always ensuring appropriate stock levels.
• Monitor and manage the conference center budget, ensuring cost-effective operations and adherence to financial guidelines.
• Conduct regular inspections of conference rooms and equipment to ensure they are clean and well-maintained.
• Provide onsite support and assist with any special requests or last-minute changes during events or meetings.
• Stay abreast of industry trends and best practices related to conference center management, making recommendations for continuous improvement.
• Respond quickly to emergency situations and customer concerns regarding work order request.
• Receive, log, and close out work order request when required.
• Other duties may be assigned.