Senior Business Support Officer

at  Federation University Australia

Identify and document system and process requirements and provide end to end support for student services and administration systems.

• Student Services and Registrar – SMB Campus
• Full-time, fixed-term appointment until June 2026
• HEW 6 - $95,177 p.a. plus up to 17% superannuation

Position closing date: 18/02/2025
Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.
About the role
You will identify and document system and process requirements and provide end to end support for student services and administration systems. You will also be responsible for ensuring compliance with legislative and policy requirements, including system configuration for government reporting, eCAF and CANs, USIs and safe maintenance of student data.

You will:

• provide end to end technical support of major business events;
• provide high-level advice, direction and technical support to users of student services and administration systems;
• investigate any day-to-day data related issues that may arise and facilitate prompt resolution as required;
• provide innovative and expert advice in relation to CRM best practice and continuous improvement to the Learner Experience portfolio; and
• manage the maintenance and updating of CRM feature updates and improvements.

About you
Reporting to the Coordinator, Business Support you will have demonstrated technical and administrative experience, in a tertiary institution or large organisation including supporting complex corporate computing systems.

You will possess:

• high level information technology and computing skills, including the ability to evaluate, test and implement new technologies in a computing environment;
• experience interpreting policies and procedures ensuring compliance;
• problem-solving skills, including the ability to research, analyse, interpret and evaluate information; and
• Ability to work effectively to achieve objectives efficiently within set deadlines.

How to apply
Please apply by Tuesday, 18 February 2025.
Applicants are required to submit a resume and a suitability statement not to exceed two-pages.
Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.
If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.

Please refer the Job description for details