Senior Business Systems Analyst

at  Miro

ABOUT THE TEAM

As a key member of the Business Technology team, you will work closely with the internal Customer Support and Legal teams to deeply understand and improve our Systems and Processes. This person will join a team with an appetite for constant improvement that is driven by highly motivated and collaborative individuals.
With team members from around the world (eight different countries on our team alone!), Miro provides a collaborative environment where good ideas come together to be used. Amsterdam and Austin are home to the majority of our teams so expect to be surrounded by hundreds of team members eager to help you on your journey at Miro.

ABOUT THE ROLE

We are looking for a Business Systems Analyst to support our rapidly scaling Business Technology team. An ideal candidate will be a seasoned systems professional who can support a variety of cross functional projects and deliver initiatives within Customer Support and Legal systems.
This Mironeer will be responsible for partnering with the Customer Support and Legal teams and have an integral role on the build-out of solutions spanning across multiple systems. Representing the Business technology team, you will participate and lead conversations with cross-functional stakeholders and drive decisions on Customer Support and Legal systems. You will then scope the requirements and ensure delivery of these solutions.

WHAT YOU’LL DO

• Help Miro close deals and support end users when they need help
• Work with Support Excellence, Legal Ops and Deal Desk to provide end-to-end efficiency improvements for the organization
• Responsible for requirements gathering and technical delivery of processes across multiple systems
• Own the processes in Customer Support and Legal systems and support ancillary BizTech team members on various projects