Senior Call Center Representative

at  New York Family Dentistry

Overview: The Senior Patient Experience Representative is the cornerstone of our practice, serving as the first point of contact for patients over the telephone. . This role is pivotal in creating a lasting, positive impression. The ideal candidate will possess at least 10 years of experience in patient services, demonstrate exceptional English language skills, and be located in Manila.

SKILLS & QUALIFICATIONS:

• Commitment, quality, respect, communication, and teamwork.
• Excellent verbal and written communication skills.
• High-speed internet connection and ability to work from home.
• Patient-focused, detail-oriented, and efficient.
• Polite, reliable, knowledgeable, and adaptable.
• Strong organizational skills and ability to multitask.
• Keen attention to detail without sacrificing quality.
• Knowledge in google suite

QUALIFICATIONS:

• At least 10 years of experience in a similar role.
• Strong understanding of delivering exceptional patient service.
• Ability to motivate oneself and maintain high activity levels.
• Positive and can-do attitude.
  Join our team and contribute to providing outstanding patient experiences. Apply now if you meet the above qualifications and are ready to bring your expertise to our practice!

• Handle high volumes of inbound and outbound calls, ensuring a positive experience for each caller.
• Listen to patients to understand their needs, address questions and complaints, and provide accurate, efficient responses.
• Perform data entry, insurance verification, and basic billing tasks.
• Maintain accurate and up-to-date patient records, including demographic and insurance information.
• Utilize practice management software to create and update patient files.
• Communicate effectively through text, email, and phone.
• Manage appointments, including booking, confirming, and rescheduling.
• De-escalate situations with dissatisfied patients, offering support and appropriate solutions.
• Meet team targets and call handling quotas.
• Memorize and use scripts to build rapport with patients and educate them about appointment types.
• Ensure all documentation is accurate and current.
• Upload and attach patient insurance information to patient charts for claim submissions.