Senior Care Coordinator

at  Sonderwell

ABOUT THE OPPORTUNITY:

We are seeking a dedicated and experienced Senior Care Coordinator to join our growing team. This role is essential to ensuring that our clients receive the highest quality of care and that our support workers are well-supported and motivated. This is an exciting opportunity for a proactive individual with experience in either domiciliary or complex care coordination who thrives in a dynamic environment and has a passion for leading others.
As the Senior Care Coordinator, you will act as the primary point of contact for clients and support workers, providing critical operational support and overseeing daily care logistics. In this senior role, you’ll also coach and mentor team members, fostering a supportive and high-performing environment.

Client Care

• Develop and manage care schedules to meet clients’ needs, ensuring coverage for staff absences.
• Monitor and address cancelled care hours with Team Leaders.
• Oversee high-quality, person-centred care and maintain strong communication with clients and families.
• Host team meetings to promote collaboration and problem-solving.

Staff Management

• Match support workers to clients in partnership with recruitment.

• Collaborate with HR and Clinical Leads to address staff issues and ensure ongoing training.Coach and mentor team members, supporting their growth and development.

Communication and Collaboration

• Coordinate with internal and external stakeholders to ensure seamless care.

• Supervise care and medication standards and maintain accurate records.Report on client progress and share service impact with stakeholders.

Operational Efficiency

• Plan and deploy resources efficiently across care packages.Complete scheduling for clients and support with billing, payroll, and participate in the on-call rotation.