Senior Care Manager

at  The myHomecare Group

myHomecare Group is the leading Home Care Package provider in Australia. Joining our group, you will be given opportunities to grow and progress your career that are unmatched in the industry.
We are looking for a Senior Care Manager to lead a team of telehealth Home Care Package Care Managers in our Let’s Get Care brand. You will ensure that your team delivers exceptional customer service, supporting clients to live safely, well and independently at home whilst complying with the Aged Care Quality Standards. Reporting to the Regional Manager, you will provide oversight of clients at risk, provide guidance on high quality goal-oriented care planning and ensure all packages are financially viable.

• Managing the performance, career pathway and skill development of your care management team to drive a quality experience for all clients whilst promoting efficiencies and the best use of resources.
• Maintaining the quality of client service and care in line with the regulatory environment.
• Promptly reporting and/or escalating issues and risks to the appropriate parties.
• Assisting with evaluating and improving operational performance to drive optimal financial outcomes.
• Optimising client budgets to ensure client assessed needs are met and risks are mitigated.
• Approving client purchases in a timely manner and in line with regulatory obligations.
• Fostering a culture of transparent, effective, timely and appropriate internal and external communication in line with client care and organisational expectations.