who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
Our People & Culture team is leading an important goal for lululemon: we aim to develop inclusive leaders who enable growth and wellbeing for all. The Health, Wealth, and Mobility team is on a mission to continually enhance our employee experience. Our global Health, Wealth, and Mobility portfolio consists of compensation, health benefits, retirement programs, leaves & accommodations, wellness programs, mobility and immigration, and a number of other important components of the employee total rewards offering and experience. The Case Manager, Leaves & Accommodations will report to the Senior Manager, Leaves &Mental Well-being & Accommodations.

a day in the life

• Be the primary contact for our employees as they proceed through the Accommodation process
• Provide end-to-end Accommodation case management of more complex cases including partnering with People & Culture Business Partners/Advisors to review accommodation requests and provide recommendations
• Be the point of contact for more complex accommodations and escalations for Canadian accommodations
• Possess exceptional communication and organizational skills, superior attention to detail, ability to prioritize, strong analytical and critical thinking skills, and a focus on customer service
• Communicate the accommodation decision to employee, coordinate development of Accommodation Plan, and partner with appropriate stakeholder(s) for implementation
• Possess the ability to discern when to escalate complex issues to the Senior Manager of Leaves Mental Wellbeing and Accommodations
• Collaborate with STD/LTD vendor, People & Culture Business Partners/Advisors on gradual return to work plans
• Maintain a case load of up to 65 cases.
• Ensure consistent response times against established Service Level Agreements (SLAs)
• Support Canadian and/or US Short-term disability and leave tickets
• Support with tasks across the Health & Wellbeing team as required
• Support with adhoc assignments as required

qualification

• 10+ years of accommodation case management experience.
• Understanding of Canadian Accommodations/duty to accommodate.
• Proficiency with ServiceNow preferred.
• Discernment and decision-making.
• Using discretion and maintaining employee privacy around sensitive information.
• HR experience/education.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Authorization to work in Canada is required for this role.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500 to 135,900 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy:
In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

LI-Hybrid #LI-ME

Please refer the Job description for details