Senior Cashier (m/f/d) 39h/Woche, FO Ochtrup

at  Adidas

Purpose & Overall Relevance for the Organization:

Contributes to the achievement or exceeding of sales figures and KPI targets by:

• Creating an emotional connection with the customer and representing the brand values
• Serving customers and diligently executing store operations
• Using specialist knowledge and experience to give feedback and support to certain team members

Responsibilities:

• Pays attention to correct payment processes including careful product handling
• Ensures ordering of means of payment
• Completes cashing-up procedures
• Takes responsibility for complaint management and the processing of customer orders
• Conducts inventories of small parts
• Is aware of store targets and actively works to meet or exceed these by using all the resources

available

• Identifies improvement possibilities and communicates suggestions to Store Management in order

to steer commercial success

• Is responsible for the onboarding and initiation training of new cashiers
• Is a role model for customer service, using the customer service model
• Shares his/her customer service experience and coaches selected team members so that they can

strengthen their skills in this area

• Maintains an appealing, pleasant and inviting environment for customers to shop in and pays

attention to tidiness and cleanliness (if applicable)

• Complies with store rules and procedures (SOM regulations) and maintains a safe and pleasant

working environment

• Collaborates productively and respectfully with team members to meet or exceed store targets
• Is always willing to support other team members, if required, and guides the team
• Signalizes a desire to continually learn and seizes all available opportunities to advance his/her

development and increase performance

• Endless Aisle (if applicable): informs customers about new ordering/sales possibilities in the online

shop and uses the Endless Aisle tablet to offer product descriptions and/or customer feedback on

products during the sales process

• Click & Collect (if applicable): supervises and monitors new online orders which are placed by online

customers and have to be reserved, packed and handed over to the customer in the store

Authorities:

• Conducts feedback conversations
• Returns and exchange management, handling of minor complaints, higher level of authorization in

the inventory management system

• Represents the (Assistant) Cash Desk Manager and Floor Manager in their absence (if applicable)

Key Relationships:

• Customers
• Colleagues and supervisors

Knowledge, Skills and Abilities:

• Competence of an Advanced Retail Professional
• Expectations booklet for ARP

Requisite Education and Experience/Minimum Qualifications:

• Vocational training in retail or apprenticeship as a sales associate and multi-year work experience
• At least 12 months of work experience in sport and/or fashion retail, advanced sales experience and

a solid knowledge of products, retail and the industry

• Basic knowledge of English
• Basic literacy and numeracy skills and advanced communication skill

• Pays attention to correct payment processes including careful product handling
• Ensures ordering of means of payment
• Completes cashing-up procedures
• Takes responsibility for complaint management and the processing of customer orders
• Conducts inventories of small parts
• Is aware of store targets and actively works to meet or exceed these by using all the resource