Senior Certification Administrator

at  National Standards Authority of Ireland

QUALIFICATIONS AND ESSENTIAL EXPERIENCE

• Successful completion of a relevant 3rd level qualification.
• Minimum 3 years’ experience in team leadership and client engagement.
• Knowledge of EU/UN and National type-approval schemes and associated processes.
• Awareness of type-approval authority oversight obligations under the EU and UN motor vehicle framework regulations.
• Proven project management experience and ability to deliver projects on time.
• Fully proficient in MS Office including PowerPoint, Excel and Word.
• Ability to interface with multiple software platforms.
• Strong organisational and administration skills.

• Act as contact point for first level of customer escalations from Technical Administrators (CSR)
• Hold weekly administration meetings with staff
• Responsible for minutes and ensuring actions are followed up at/following meetings
• Drafting letters to Market & Regulatory Support clients concerning changes to legislation (for example, new requirements for manufacturers in Ireland and EU)
• Generation of reports/analysis from client database data as requested/required
• Provide support in the context of new regulations (for example supporting the competency review panel to ensure Engineers are being upskilled)
• Act as active liaison between the Quality, Technical and CSR functions to ensure CSRs are fully aware of updates and process changes
• Provide cover for CSRs during times of absence
• Coordinate and support CSRs to ensure CoP and audit days are being conducted on time and ensuring customer files are completed fully.
• Support maintenance of accreditation when requested e.g., Coordinate provision of CSR client files to Irish Accreditation Board (INAB) in advance of Head Office and File Review Audits
• Management of Dynamics and new scheme/regulation onboarding, accounts on Integra, monitoring bad debt for clients
• Management of the CoP related tenders
• Annual Billing
• Coordinate and support invoicing of files
• Maintain system data and sign off on previous year’s Annual Billing.
• Administration duties
• Raise POs on Integra for Dept e.g. for PPE equipment, invoices for services and INAB audits.
• File Reviews and Issue of Certificates when required
• Staffing and training
• Assist and participate in the recruitment and selection process for administration staff in Market and Regulatory Support
• Oversee on-boarding and training plan for CSR new starters ensuring all elements of the training plan are executed effectively
• Assist and participate in the performance management of CSRs (including PMDS, approval of annual leave, monitoring of time & attendance system, addressing queries and ensuring client files are processed in an efficient manner)