Senior Channel Implementation Manager

at  Vodafone

Stoke-on-Trent, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate22 Dec, 2024Not Specified26 Sep, 2024N/ACx,New Launches,Customer Experience,It,Technology,Go,PlatformsNoNo
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Description:

Location: Stoke + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Mon to Fri

  • Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

WHO YOU ARE

  • You will demonstrate previous experience in a Central Operations, Multi-Channel or customer experience background.
  • You will have been in either a customer facing or Channel Partner role previously delivering large complex programmes of work.
  • You will showcase experience in leading large teams through change and be able to coach and mentor them on their career paths.
  • You will be able to build trusted relationships with stakeholders and feel comfortable presenting to Heads of Functions.
  • You will have owned change and be able to demonstrate communicating this change to all relevant parties whilst ensuring deadlines and milestones are met
  • You will show a track record in business planning / implementation and how this impacted a business or end customers.
    Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

The Channel Implementation Manager will lead the team to work cross-functionally with Go-To-Market, Terminals, IT, CX, performance/support teams and Product Managers, as well as the wider business, to shape the delivery of a diverse range of initiatives aligned to the Cross Portfolio Plan driving Vodafone UK’s Commercial and Customer Experience performance. These initiatives include multi-million pound commercial & trading promotions, technology & capability projects, regulatory changes as well as end to end Project Management of Commercial Operations driven initiatives - all and any change which impacts what a frontline adviser needs to know in order to provide a first class customer experience.

  • You will lead your team to contribute to the design off Customer and Adviser journeys, requirements input, ensure channel planning & capacity governance, carry out capability assessment and lead operational implementation activities.
  • You will represent and be the decision maker for Commercial Operations in project steercos, wall walks and inform the decision making in Go/No Go sessions to determine launch feasibility.
  • You will be accountable for designing the Implementation strategies required to deliver the change experience across Retail and frontline care teams.
  • You will be accountable for the definition and delivery of best-in-class communications strategies and platforms for our front line community.
  • You will be responsible for the defining the operational plan, identifying capability needs and process & procedure changes required to support new launches to ensure commercial success.
  • You will be building and maintaining relationships with our Partners to agree and execute approach for implementing change

Responsibilities:

The Channel Implementation Manager will lead the team to work cross-functionally with Go-To-Market, Terminals, IT, CX, performance/support teams and Product Managers, as well as the wider business, to shape the delivery of a diverse range of initiatives aligned to the Cross Portfolio Plan driving Vodafone UK’s Commercial and Customer Experience performance. These initiatives include multi-million pound commercial & trading promotions, technology & capability projects, regulatory changes as well as end to end Project Management of Commercial Operations driven initiatives - all and any change which impacts what a frontline adviser needs to know in order to provide a first class customer experience.

  • You will lead your team to contribute to the design off Customer and Adviser journeys, requirements input, ensure channel planning & capacity governance, carry out capability assessment and lead operational implementation activities.
  • You will represent and be the decision maker for Commercial Operations in project steercos, wall walks and inform the decision making in Go/No Go sessions to determine launch feasibility.
  • You will be accountable for designing the Implementation strategies required to deliver the change experience across Retail and frontline care teams.
  • You will be accountable for the definition and delivery of best-in-class communications strategies and platforms for our front line community.
  • You will be responsible for the defining the operational plan, identifying capability needs and process & procedure changes required to support new launches to ensure commercial success.
  • You will be building and maintaining relationships with our Partners to agree and execute approach for implementing change.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Marketing/Advertising/Sales

IT Software - Other

Marketing

Graduate

Proficient

1

Stoke-on-Trent, United Kingdom