Senior Channel Sales Engineer - REMOTE (f/m/d)*

at  Parloa

YOUR MISSION:

As a (Senior) Channel Sales Engineer (f/m/d)* at Parloa, your mission is to drive revenue by proving the value of our products and solutions to prospects through channel partners. Working closely with partners and clients throughout the sales process and beyond, you will understand their needs, design solutions, and ensure a seamless customer journey. Your role involves collaboration with channel partners and the sales team, contributing to partner enablement, educating clients about Parloa’s solutions and AI, and leading Proof of Concepts to demonstrate the practical value to specific customers in their environments.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Provide comprehensive support to channel partners, ensuring they have the technical resources and assistance needed to succeed.
• Drive initiatives that enhance the effectiveness and reach of the partnerships team.
• Enable our partners to drive sales more effectively by delivering targeted training and support.
• Prepare the partnerships department for scaling by developing scalable processes, documentation, and training materials.
• Onboard partners for sales engineering topics, including creating onboarding materials, setting up environments, and actively communicating enablement topics.
• Support ongoing enablement efforts to keep partners up-to-date with the latest product developments and sales strategies.
• Coordinate closely with the partnerships team and partners to ensure alignment and effective collaboration.
• Conduct recurring enablement sessions and webinars on cross-department topics that are relevant for partners.
• Demo products and provide support during deals to help partners effectively communicate the value of our solutions.