SENIOR CLAIM ADVISOR - BI (ALBERTA)

at  Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION

This job is responsible for investigating complex, unrepresented claims which typically will include: uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents, and unrepresented moderate or major claims. The individual also may handle complex CPL claims or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.

JOB DESCRIPTION:

Our team is growing, and we are actively looking to hire a Senior Claim Advisor, Bodily Injury focused professional to join our team! Reporting to the Bodily Injury Claims Manager, you will be responsible for investigating and settling Bodily Injury cases by thoroughly examining coverage, liability, and quantum, while adhering to territorial quality and disposition guidelines.
Role Designation: Home Based

ACCOUNTABILITIES:

• Interpret insurance policy wordings and maintain a proactive diary system to keep files updated
• Investigate losses for valid coverage & collaborate with underwriting as required
• Determine liability and quantum assessment on files with moderate to high complexity
• Maintain appropriate reserves based on exposure
• Comply with file handling & service standards as outlined in Best Practices
• Participate in various file committees as required and work closely with defense counsel on some litigation files with agreed upon complexity
• Negotiate settlements with plaintiffs and solicitors to resolve claims within authority granted
• Understanding of legislative changes and trends in the insurance industry and assist in strategy development as needed

QUALIFICATIONS:

• Minimum 3 years Bodily Injury Claims experience
• Enrolled in, or completion of, CIP designation
• Ability to handle Injury claims of moderate to high complexity (Auto, CPL, litigation)
• Prior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred
• Strong time management and organizational skills as well as the ability to work in a fast paced environment
• Strong critical thinking skills to identify strengths and weaknesses of claim Strong written and verbal communication skills with a commitment to proving outstanding customer service
• Fluency in other languages, is a strong asset
  Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.

DESCRIPTION DU POSTE :

Notre équipe, en plein essor, est à la recherche d’un conseiller ou d’une conseillère principal·e en dommages corporels. Relevant de la directrice ou du directeur, dommages corporels, la ou le titulaire du poste sera responsable de réaliser des enquêtes et de régler des dossiers de dommages corporels en examinant méticuleusement les garanties applicables, la responsabilité civile et le montant des dommages, et ce, dans le respect des lignes directrices territoriales sur la qualité et le règlement.
Désignation du rôle : À domicile

EXIGENCES ET QUALIFICATIONS :

• Au moins 3 ans d’expérience dans le domaine des réclamations pour dommages corporels
• Titre de professionnel d’assurance agréé (PAA) ou être en voie de l’obtenir
• Capacité à gérer des réclamations pour dommages corporels de complexité modérée à élevée (auto, responsabilité civile, litige)
• Expérience dans le domaine de l’assurance et connaissances en matière de réclamations avec blessures, de réadaptation médicale et de terminologie médicale, un atout
• Sens aigu de l’organisation et de la gestion du temps, ainsi que la capacité à travailler dans un environnement qui évolue rapidement
• Pensée critique permettant de repérer les forces et les faiblesses d’un dossier de réclamation
• Excellentes aptitudes en communication orale et écrite, ainsi que la volonté d’offrir un service à la clientèle hors pair
• Maîtrise d’autres langues, un atout
  Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins.

SKILLS

Business Communications, Critical Thinking, Customer Centricity, Digital Literacy, Fraud Investigations, Inclusive Leadership, Information Collection, Learning Agility, Results-Oriented, Time Management
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Please refer the Job description for details