SENIOR CLAIM ASSISTANT (DEV-OP)

at  Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION

The Enterprise Processing Support Associate III provides processing support to internal/external customers and business partners. This job utilizes a variety of systems and channels to complete a wide range of assignments comprised of multiple tasks.
Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its “You’re in Good Hands®” promise. Role Designation: Hybrid – Home based & Markham office 2-3 times a week Job description: Reporting to Manager, National Claims Operations, this position provides support and customer service in the Claims Operations area. The Senior Claim Assistant handles many tasks to support Claim Advisors, including but not limited to issuing payments and recoveries, assigning claims and using multiple software. This includes accountability for developing, implementing, and maintaining various spreadsheets and ensuring current workflows. This role is within the Operations team and ensures ACG and the Claims department performance requirements are successfully met. Accountabilities: Provide superior customer service experience for Claim Advisors of all levels Process payments within established authority levels Collaborate with Claim Advisors, clinics, case managers and their solicitors and service providers Provide on the job training for team members as requested by manager Proactively manage day-to-day priorities, balancing new assignments with active tasks Act as back up to other Claim Assistants General office duties Qualifications: Minimum high school education or equivalent Customer service experience is required Commitment to providing outstanding customer service Proficient keyboard skills and computer literacy Excellent verbal and written communication skills Ability to collaborate with peers and subordinates to reach goals Highly motivated and able to work well independently Enrollment in CIP designation is an asset Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

SKILLS

Claims Resolution, Customer Centricity, Data Processing, Digital Literacy, Inclusive Leadership, Learning Agility, Relationship Management, Results-Oriented, Time Management
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Please refer the Job description for details