Senior Claims Handler - Third Party

at  Somerset Bridge Group

Location - Newcastle
Employment Type - Full Time - Permanent
Salary - £28,000-£30,000 + Great Benefits!
Hours Per Week - 37.5
We are currently recruiting for a third-party claims handler to take a senior role within the team. This is a fantastic opportunity for someone who is looking for their next step in their claims career.
The successful candidate will have third-party claims handling experience in RTA claims. They will have a good understanding motor claims including liability, litigation, indemnity and recovery of costs.
The role will consist of a small caseload of high value claims up to £50,000, coaching and mentoring of other claims handlers, dealing with technical referrals in line with company policy & procedures, participating in a peer group to develop more efficient and strategic working practices, completing monthly quality reviews and providing feedback.

Key Responsibilities:

• Investigate and proactively manage your own caseload of third party claims
• Review, resolve and proactively manage complex claims within technical limits
• Drive your own performance by achieving KPIs and objectives
• Motivate, coach and develop the skills of claims handlers within your team
• Strive to increase productivity and profitability within the business by suggesting different ways of working and identifying potential problems
• Keep abreast of developments across the wider claims market
• Support your Team Manager with the technical development and performance management of the team
• Participate in project work across the business as required
• Required Knowledge and Skills:
• Already working within the TP area with substantial experience of managing a caseload
• Achieving KPIs and objectives at current level
• Displaying desirable behaviour in relation to the business and it’s objectives
• Ability to work proactively and to tight deadlines and to take ownership for your own work
• Sound technical knowledge of motor claims, litigation, liability and indemnity
• Proven record of adhering to company handling authorities and following referral processes

Our Benefits:

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day
• Christmas and Summer parties

Working at SBG
At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.
We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success.That’s why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.
Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, colour, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements

• Investigate and proactively manage your own caseload of third party claims
• Review, resolve and proactively manage complex claims within technical limits
• Drive your own performance by achieving KPIs and objectives
• Motivate, coach and develop the skills of claims handlers within your team
• Strive to increase productivity and profitability within the business by suggesting different ways of working and identifying potential problems
• Keep abreast of developments across the wider claims market
• Support your Team Manager with the technical development and performance management of the team
• Participate in project work across the business as required
• Required Knowledge and Skills:
• Already working within the TP area with substantial experience of managing a caseload
• Achieving KPIs and objectives at current level
• Displaying desirable behaviour in relation to the business and it’s objectives
• Ability to work proactively and to tight deadlines and to take ownership for your own work
• Sound technical knowledge of motor claims, litigation, liability and indemnity
• Proven record of adhering to company handling authorities and following referral processe