Senior Claims Manager

at  Freightliner

Freightliner is the UK’s largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.
In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Purpose of the Role:

• Manage and oversee the Network Rail contractual claims process, ensuring compliance with all obligations
• Support and assist with other activities undertaken by the Performance Team as required.

Main duties and responsibilities:

• Oversee submission of Schedule 4 Claims (Category 1 and 2) within contractual timescales.
• Oversee submission of Service Variation and Cancellation (SV&C) claims within contractual timescales.
• Oversee and optimise compensation claims for Actual Costs and Losses, including:
• Schedule 4 Category 3 Claims.
• Late Notice Actual Costs Claims.
• Network Change Claims.
• Collaborate with Planning, Finance, Operations and other internal teams to establish and enhance processes for managing claims.
• Develop and implement new procedures to improve the value of claims and the efficiency of the claims process.
• Collaborate with the Network Rail account team, managing queries and ensuring smooth process execution.
• Support to cover the other activities carried out by other members of the Performance Team as and when required.

Financial

• Focussed on working within budget parameters.
• Ensure claims are submitted and settled within contractual timescales
• Track and report claim values to Performance, Finance, and other relevant business teams.
• Focussed on continuous improvement to enhance efficiencies and effectiveness in the performance team

Health and Safety

• Responsible for safety culture improvement within the performance team;
• Responsible for maintaining standards within the performance team and implementing an audit process to analyse and regulate these;
• Taking reasonable care of own health and safety and that of any person who may be affected by your acts or omissions at work
• Co-operating with FL to comply with health and safety legislation
• Carrying out any work in accordance with any training, instruction or company procedure that is relevant to the position
• Informing your line manager of any health and safety problems identified by yourself or identified to you by other people
• Using any safety equipment provided by FL that you have been trained to use in a proper and appropriate manner
• All staff to comply with the Drugs and Alcohol policy RG-GEN 023

Key job requirements:

• Knowledge of railway operations and rail industry structure
• Proven experience working within a Train Operating Company, Freight Operating Company, Infrastructure Manager, or similar roles in the transport sector
• Experience in managing contractual claims
• Strong verbal and written communication skills.
• Ability to convey financial information clearly to non-financial stakeholders.
• Demonstrated experience in line management or supervisory roles.
• Knowledge of Network Code and DAPR
• Detailed knowledge of Schedules 4 and 8 of the Track Access Contract
• Working knowledge of train and possession planning processes
• TOPS knowledge, and basic understanding of TRUST delay attribution
• Self-motivated, able to work unsupervised and take initiative.
• Subject to pre-employment checks:
• Employment references.
• Medical and drug/alcohol screening.
• Successful DBS background checks.
• Ability to deliver in a challenging, ‘flat structured’ environment
• A conscientious, “self-starter” approach to work.

Behavioural Competencies:

• Commitment to work safely, and that it is the first consideration in everything that we do;
• Ability to remain calm under pressure;
• Maintenance of trust, tact and confidentiality – any breach of confidentiality, pursuit of personal agendas, or expression of opinions not directly related to the requirements of this role will not be tolerated;
• Embrace change and any new challenges, encouraging staff to do likewise;
• Provide a good example to staff by dealing with them in a professional and respectful manner;
• Encourage team members to perform their duties to the best ability;
• Set high standards for safety for each location within your area of responsibility, and an example that staff will feel compelled to follow;
• Awareness of the nature of our customers business requirements and an outward looking focus towards helping them achieve their objectives;
• Exhibits and lives the Group’s core values;

Please note this is not an exhaustive list of your duties and additional duties may be asked of you from time to time dependent on the business requirements.
Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.
In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team

Purpose of the Role:

• Manage and oversee the Network Rail contractual claims process, ensuring compliance with all obligations
• Support and assist with other activities undertaken by the Performance Team as required

Main duties and responsibilities:

• Oversee submission of Schedule 4 Claims (Category 1 and 2) within contractual timescales.
• Oversee submission of Service Variation and Cancellation (SV&C) claims within contractual timescales.
• Oversee and optimise compensation claims for Actual Costs and Losses, including:
• Schedule 4 Category 3 Claims.
• Late Notice Actual Costs Claims.
• Network Change Claims.
• Collaborate with Planning, Finance, Operations and other internal teams to establish and enhance processes for managing claims.
• Develop and implement new procedures to improve the value of claims and the efficiency of the claims process.
• Collaborate with the Network Rail account team, managing queries and ensuring smooth process execution.
• Support to cover the other activities carried out by other members of the Performance Team as and when required