Senior Claims Service Consultant

at  Allianz Australia

SENIOR CLAIMS SERVICE CONSULTANT | MULTIPLE LOCATIONS

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Following the AAL Claims Management Process, adhering to policy contracts and agreed guidelines, ensuring timely, consistent, and transparent assessment, with all comments captured in the claims system.
• Maintaining up-to-date knowledge of legislation affecting claims management, make liability decisions of increasing complexity, and coach team members to develop their capabilities.
• Managing a portfolio of claims from validation to finalisation within PCA authority levels, keeping clients informed as per communication requirements, and review and authorize payments for other team members.
• Managing claimant and stakeholder expectations and relationships, build positive internal team relationships, and tailor communication to suit client interactions.
• Ensuring compliance with the General Insurance Code of Practice, adhere to AAL phone standards, and provide timely and effective customer responses and accurate claims processing.