Senior Claims Technician

at  Gallagher

Introduction:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
We are recruiting for a Senior Claims Technician to join our team in Chelmsford.
You will play a crucial role in representing the best interests of our company and clients. You will provide expert advice and services on claims issues, liaise with insurers, and manage the entire claims process from start to finish.
Your expertise will help shape the strategic and operational aspects of claims management, ensuring our clients receive the best possible service.

How you’ll make an impact:

• Provide expert technical advice on complex claims with empathy and professionalism, effectively managing client expectations concerning the claims process, timelines, policy details, and legal liability and quantum
• Oversee claims from receipt to resolution, ensuring compliance with regulatory requirements
• Build and maintain strong relationships with clients and stakeholders, ensuring complete satisfaction
• Ensure accurate data management and compliance with industry standards
• Comply with Gallagher Professional Standards Manual in accordance with statutory requirements for role with specific attention to Treating Customers Fairly and Consumer Duty
• Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business

About you:

• Extensive knowledge and experience in insurance, claims processing, and FCA regulation
• Strong interpersonal skills with the ability to communicate effectively
• A proactive problem-solver with a keen eye for detail
• Proficiency in MS Office and Acturis is advantagous
• Educated to GCSE standard or equivalent
• Eligiblity to work in the UK

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Please refer the Job description for details