Senior Client Account Manager with French

at  ADP

The Senior Client Account Manager is responsible for ensuring the overall quality and on-time delivery of global payroll while increasing client satisfaction. The Senior Client Account Manager is a customer service position that works with a portfolio of Clients, internal teams, and partners across the globe. The Senior Client Account Manager is responsible for all critical steps to provide our clients a seamless payroll process from input to pay date. The Senior Client Account Manager is responsible for contributing to internal projects while developing and learning his or her ongoing client base and participating in ongoing trainings. The Senior Client Account Manager is also responsible for understanding each client-specific process to provide key recommendations for improvements and efficiency gains. Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

REQUIREMENTS:

• Passion - Client Service Management.Education
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• Secondary School / College degree.Experience

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• Minimum of 1 year of professional experience in a service environment.

OTHER SKILLS AND ABILITIES:

• English and French languages at minimum B2 level.
• Excellent written and verbal communication skills.
• Ability to maintain priorities in a constantly changing environment.
• Strong organization skills / accuracy.
• Expertise using MS Office applications.
  Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
  Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values

• Participate in ongoing training sessions on company protocols for international payroll management and client services for the first 3-6 months of initial start date.
• Assist with internal projects and collaborate with other departments to achieve companywide goals while training on Celergo’s processes and protocols.
• Work effectively within the team to ensure all department and payroll deadlines are met.
• Responsible for generating reports to analyse, audit, and reconcile payroll data.
• Adjust system configuration based on the new encountered situations not considered during implementation.
• Configure/re-configure new/existing pay elements
• Define/re-define the mapping between local and central systems: EEs IDs, pay elements, GL codes
• Strong communication and cross-cultural skills to collaborate with international team members.
• Responsible for the accuracy and timeliness of each Client’s payroll.
• Senior CAM is responsible to ensure issues are documented, tracked, resolved, or escalated appropriately.