Senior Client Advisor | Full-time | Chadstone

at  Tiffany Co

EXPERIENCE:

• Minimum two years retail experience preferably within the jewelry industry
• Previous expert selling experience
• Demonstrable problem solving ability
• Strong customer service ethics
• Excellent communications skills – verbal and written
• Strong computer skills – Word, Excel and CRM
• Flexible working availability, including evenings, weekends and public holidays
• Previous experience in a luxury retail environment
• Previous senior sales experience
• Gemology Certificate/Diploma preferred

ABOUT THE ROLE:

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.
In this exciting role you will honor the customer by delivering the highest standards of Tiffany’s customer service, utilizing strategic selling, product expertise and proactive client follow up.
You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets. You will also support the team with effective sales coaching to maximise overall sales effectiveness. You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor.
We are currently seeking a Senior Client Advisor within our Chadstone Boutique.

RESPONSIBILITIES:

• Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service
• Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards
• Cultivate customers with personalized interactions
• Learn and execute practices to achieve high client repeat rate
• Embody and inspire the highest luxury standards in presentation and behavior
• Manage customer issues/complaints
• Become an active member of store team to support the initiatives and efforts of the store and the company
• Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety
• Support Client Advisors in achieving their sales plans through mentoring and coaching