Senior Client Manager International Organizations

at  The Cigna Group

The job profile for this position is Account Management (IC) Advisor, which is a Band 4 Senior Contributor Career Track Role.

Responsibilities

• Be the primary point of contact and person of trust for your clients
• Monitor swift implementation of new clients/services
• Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
• Provide consultative guidance to clients
• Maximize client retention by negotiating contract renewals at sustainable rates
• Learn and self-develop continuously through trainings and other learning opportunities
• Participate actively in various internal projects, contributing to organisational strategy and organisational learning
• Pro-actively identify and pursue up- and cross-sell opportunities
• Align the company’s service proposition to the client’s needs while ensuring operational efficiency
• Coordinate complaint and problem resolution with other department

Most important competencies for this role

• Excellent communication skills, written and verbal
• Autonomous, strong organisational skills
• Flexible and stress resistant
• Empathic, honest, sincere and authentic
• Sociable: correct, professional and at ease in contact with different stakeholders
• Team player, sense of responsibility and ownership
• Appreciation and respect for different perspectives and cultures
• Listens attentively and responds non-defensively when given advice, instruction, or feedback
• Maintains an open, friendly, and accepting demeanor when interacting with others
• Takes on work and assignments with enthusiasm and a can-do attitude
• Demonstrated ability to manage a considerable crisis or important challenge in an independent and efficient manner
• Demonstrated ability to handle complex clients fully autonomously, while relying on the support of specialised teams in the company, in a sustainable and correct way
• Pro-active and strategic thinker, taking into account the impact of decisions on the entire business segment (rather than his/her own client portfolio)