Senior client partner (Team lead)

at  Nurun

COMPANY DESCRIPTION

We are Nurun, at the crossroads of creativity and technology. We create digital experiences that help to grow brands and transform organizations. We are hybrids who organize our work around multi-disciplinary collaboration. Our vision: humans first, technology second. Always the same ingredients, but never the same recipe: we adapt ourselves as needed to ensure the excellence of our products.
We’re a large group of diverse professionals gathered in Toronto, Montreal, Quebec City, Windsor, BC, and even Saskatchewan! Who are these professionals? We organize as teams of Experience Designers, Developers, Client Partners, Project Managers, Strategists, and Business Designers.

JOB DESCRIPTION

The Senior Customer Partner, Team Lead is responsible for leading a team dedicated to managing customer relationships, maximizing customer satisfaction and achieving the agency’s financial objectives. This role is crucial to ensuring collaboration between the company and its customers, while supporting the development and growth of the team.

QUALIFICATIONS

• Minimum 5-7 years’ experience in an account management or customer service role, with at least 2 years in a leadership position.
• Agency experience is an asset;
• University degree in a related field, whether communications, marketing or administration;
• Flawless French/English bilingualism
• Ability to work in a dynamic environment and manage multiple priorities simultaneously

Strategy and business development :

• Advise your customers on their business challenges related to technology and digital transformation.
• Participate in the development of strategies for business proposals affecting your customers
• Organize and lead planning sessions related to your portfolio activities
• Monitor, in conjunction with the project teams (strategy, project manager, production, creative, etc.), the progress of projects according to specifications (briefs) and customer expectations.
• Develop and maintain strong business relationships with customers
• Ensure sustained growth and profitability of your customer portfolio.
• Collaborate with your team and various internal departments to identify growth opportunities and develop strategies to seize them.
• Analyze market trends and customer performance to inform strategic decisions.
• Contribute to the development of customer business plans and help define growth and service objectives.

Leadership and team management:

• Lead, motivate and coach a team of customer partners to achieve performance objectives.
• Ensure professional development of team members through training and mentoring.
• Identify and implement process improvements to increase efficiency and quality of customer service.
• Monitor key performance indicators (KPIs) and propose corrective actions where necessary.