Senior Client Relationship Manager

at  Convera

SENIOR CLIENT RELATIONSHIP MANAGER – LUXEMBOURG

As a Senior Client Relationship Manager at Convera based in our Luxembourg office, you will play a pivotal role in expanding our presence and managing client relationships on the ground. You will serve as the primary point of contact, offering high-quality support to a diverse portfolio of clients. Including SMEs, NGOs.

• Client Relationship Management: Cultivate and sustain long-term relationships with our clients, ensuring their needs are met and exceeded.
• Seamless Onboarding; Collaborate closely with the acquisition sales team to ensure a smooth transition for new clients into your portfolio, providing expert dealing support.
• Client Satisfaction: Partner with our Customer Support team to enhance client satisfaction, addressing any issues and ensuring a superior customer experience.
• Financial Strategy and Analysis: Optimize international payments and manage FX exposure, providing clients with insights and strategies for effective currency risk management.
• Client Education and Awareness: Raise awareness on currency issues, offering tailored support and helping clients fully leverage the features of our platform.
• Daily Client Support: Assist clients with their day-to-day needs, ensuring their questions and concerns are promptly addressed.
• Feedback and Improvement: Collect and analyze customer feedback, sharing insights with relevant teams to drive continuous improvement.
• Sales Performance: Engage in cross selling and upselling activities, manage churn, and work towards key performance indicators (KPIs) such as Net Promoter Score (NPS)

You should apply if you have:

• Proven experience in a similar role within the financial services industry is required, with a strong understanding of the FX market and related products.
• Demonstrated success in a KPI-driven environment, consistently achieving or exceeding targets.
• Strong Financial knowledge, with the ability to understand and address business needs and concerns.
• Ambitious, self-motivated, and confident, with a high level of integrity and a competitive drive to outperform.
• Excellent management skills, with the ability to lead by example.
• Exceptional time management, problem-solving and multitasking abilities, with meticulous attention to detail.
• Fluency in English is mandatory. Fluency in Dutch/Flemish and other EU languages is higlly advantageous.