Senior Client Relationship Manager, UK (12-month FTC)

at  Greystar Real Estate Partners LLC

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Senior Client Relationship Manager is responsible for establishing, developing and maintaining agent and group booking relationships for our Student Divisions – Chapter & Canvas. You will be managing existing agreements with agents, higher education institutions (including universities and language schools), and other groups in addition to identifying and developing new opportunities for the growing portfolio, which you will manage through from prospect to operational handover for check in.

JOB DESCRIPTION

Key Role Responsibilities

• Builds productive relationships with existing agent and group partnerships to retain and increase contract values/reduce cost per acquisition (as applicable).
• Achieves maximum planned revenue for groups by actively searching for new business through networking and attending sector conferences.
• Manages current and develops new partnerships with key agents in target countries.
• Builds strong internal stakeholder relationships and is confident leading sales strategy for business area.
• Provides excellent customer service to clients, responding to queries in a timely and professional manner from point of negotiation and beyond.
• Identifies strategic partnership opportunities and leverages key external relationships to drive B2B growth.
• Presents Chapter Living & Canvas properties at relevant conferences & events.
• Oversees all stages of the sales process including price approval, contract drafting, seeking lender and investor approval where necessary, room blocking in the Property Management System (PMS), communication with Operations and invoicing / payment follow up with Finance.
• Leads improvement of group sales strategies through analysis and recommendations of role activities.
• Provides reporting on a regular cyclical and ad hoc basis on role deliverables; e.g. contracts in negotiation plus pipeline build.
• Presents market knowledge from partners to senior leadership team and uses this to influence asset and brand specific decision making on a weekly basis.
• Collaborates with Marketing Team members on delivery of support requirements such as collateral, website amends, advertising.
• Liaises with community teams to arrange or conduct community tours with existing and potential clients.
• Actively understands, updates and improves knowledge of communities, amenities, units and local area features.
• Play key role in business planning and strategy setting for business area.
• Lead and deliver operational excellence for B2B and Partnerships within UK student.

Knowledge & Qualifications

• High level of general education evidencing literacy and numeracy, preferably graduate calibre or with equivalent experience.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook.
• Experience of software (e.g. Salesforce/CRM) used to drive and execute on sales and marketing activities would be advantageous.

Experience & Skills

• Proactive with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Excellent B2B sales skills and experience in a similar role hospitality/leisure/education/ accommodation environment.
• Familiarity with international education systems and/or experience working with the transient education travel market - i.e., language schools and work placement organisations is desirable.
• An ability to influence, be comfortable working at pace and be motivated by exceeding customer service and sales targets.
• Display a process driven approach with demonstrable evidence of organisational skills including the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail.
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• A team player who is evidently approachable and welcoming.
• High attention to detail in personal presentation.
• Fluent English verbal and written communication skills/
• Additional language skills are desirable

• Builds productive relationships with existing agent and group partnerships to retain and increase contract values/reduce cost per acquisition (as applicable).
• Achieves maximum planned revenue for groups by actively searching for new business through networking and attending sector conferences.
• Manages current and develops new partnerships with key agents in target countries.
• Builds strong internal stakeholder relationships and is confident leading sales strategy for business area.
• Provides excellent customer service to clients, responding to queries in a timely and professional manner from point of negotiation and beyond.
• Identifies strategic partnership opportunities and leverages key external relationships to drive B2B growth.
• Presents Chapter Living & Canvas properties at relevant conferences & events.
• Oversees all stages of the sales process including price approval, contract drafting, seeking lender and investor approval where necessary, room blocking in the Property Management System (PMS), communication with Operations and invoicing / payment follow up with Finance.
• Leads improvement of group sales strategies through analysis and recommendations of role activities.
• Provides reporting on a regular cyclical and ad hoc basis on role deliverables; e.g. contracts in negotiation plus pipeline build.
• Presents market knowledge from partners to senior leadership team and uses this to influence asset and brand specific decision making on a weekly basis.
• Collaborates with Marketing Team members on delivery of support requirements such as collateral, website amends, advertising.
• Liaises with community teams to arrange or conduct community tours with existing and potential clients.
• Actively understands, updates and improves knowledge of communities, amenities, units and local area features.
• Play key role in business planning and strategy setting for business area.
• Lead and deliver operational excellence for B2B and Partnerships within UK student