Senior Client Service Manager - APAC (Indonesia)

at  TGM Research

ABOUT US:

TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online panels.

JOB DESCRIPTION:

As a Senior Client Service Manager at TGM Research, you will play an important role in building and maintaining strong relationships with our clients. You will be responsible for managing and growing key client accounts, ensuring client satisfaction, and maximizing their utilization of our online panels.
Along with promoting and selling our research/panel services, you will be the main point of contact with the client and directly managing/supervising the project execution with the support of a fieldwork team.

QUALIFICATION:

• 5-10 years of experience in both account management and project management within the market research, consulting, or online panel industry.
• Strong communication and interpersonal skills.
• Fluent English and another Asian language (preferably Vietnamese, Hindi, Filipino, Bahasa)
• Excellent problem-solving abilities.
• Entrepreneurial mindset – every day is different: we try, we fail, we try again and succeed.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and Microsoft Office Suite.
• Research/Statistics/Data Science background is a bonus.

• Identify new market opportunities, opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
• Provide leadership in business development efforts by participating in high-level pitches, negotiations and client meetings, driving the acquisition of new clients and expansion of existing accounts.
• Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth.
• Coordinate the execution of complex research projects, ensuring timely delivery of results.
• Provide full guidance for sampling strategy development and monitor fieldwork performance.
• Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
• Identify areas for cost optimization and revenue enhancement, driving overall project profitability.