Senior Client Service Officer

at  NSW Department of Communities and Justice

Division: Homes NSW
Location:Orange, NSW, AU, 2800 Queanbeyan, NSW, AU, 2620 Bathurst, NSW, AU, 2795 Albury, NSW, AU, 2640 ShellHarbour, NSW, AU, 2529 Griffith, NSW, AU, 2680 Bega, NSW, AU, 2550 Dubbo, NSW, AU, 2830 Goulburn, NSW, AU, 2580 Wagga Wagga, NSW, AU, 2650 Coniston, NSW, AU, 2500 Parkes, NSW, AU, 2600
Req ID: 72081

WHAT WE’RE LOOKING FOR

We’re seeking for individuals that are committed to driving positive change, help clients with complex needs to thrive in a stable and supportive environment. You will also demonstrate:

• A high-level of communication and interpersonal skills to liaise effectively with various stakeholders and build long lasting relationships.
• Strong organisational and time management skills to manage competing client needs and case load.
• Ability to provide mentorship and training to develop team members.
• Competency in case management and a keen attention to detail.

For further information please
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We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

YOUR ROLE

The Senior Client Service Officer plays a crucial role in not only providing advice and developing strategic partnership to support clients with complex support and housing needs to essential services. You will mentor and guide client service officers to enhance their ability to deliver exceptional service, driving to achieve sustainable housing outcomes to clients.

WHAT YOU’LL DO

In this role your responsibilities include:

• Collaborating with internal and external stakeholders to address complex tenancy issues, neighbourhood dispute and breaches.
• Proactively seek opportunities to uplift team capability.
• Manage client accounts, applications, and rental subsidies to ensure timely processing and compliance in line with policies.
• Oversee key processes such as client transfers, arrears and optimising workflow to deliver quality business performance.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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