Senior Client Service Officer Specialist

at  NSW Department of Communities and Justice

ABOUT US

Housing Services is an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

WHAT WE’RE LOOKING FOR

We’re seeking for individuals that are committed to driving positive change, help clients with complex needs to thrive in a stable and supportive environment. You will also demonstrate:

• A high-level of communication and interpersonal skills to liaise effectively with various stakeholders and build long lasting relationships.
• Strong organisational and time management skills to manage competing client needs and case load.
• Ability to provide mentorship and training to develop team members.
• Competency in case management and a keen attention to detail.

For further information please
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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

YOUR ROLE

The Senior Client Service Officer plays a crucial role in not only providing expertise advice and developing strategic partnership to support clients with complex support and housing needs to essential services. You will mentor and guide client service officers to enhance their ability to deliver exceptional service, driving to achieve sustainable housing outcomes to clients.

WHAT YOU’LL DO

In this role your responsibilities include:

• Collaboration with internal and external stakeholders to develop innovative strategies to improve client outcomes and overcome barriers to housing access.
• Taking ownership of case management planning and work closely with specialist and agencies to ensure it aligns with client needs.
• Maintain accurate and secure client record to ensure information is relevant and accurate.
• Develop and sustain local partnership to elevate service delivery and stronger communities.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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