Senior Client Service Representative

at  Brown Brothers Harriman

At BBH we value diverse backgrounds, so if your experience looks a little different from what we’ve outlined and you think you can bring value to the role, we will still welcome your application!
What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
Join us as a Senior Client Service Representative!
Global Client Service Direct Krakow is currently recruiting Senior Client Service Representative to join our SEB Direct Client Service Team. If you are looking for an entrepreneurial environment where you can learn and thrive, this is the right place for you.

Some of your key responsibilities include:

• Proactively respond to custody related client inquiries on a daily basis.
• Coordinate and follow up on client meetings and deliverables.
• Leverage knowledge of BBH products and services.
• Work closely with internal teams in Operations, Change Management to ensure timely resolution of client inquiries and improvement of service levels.
• Serve as a key point of contact for SEB with regard to daily servicing inquiries.
• Develop key internal relationships to proactively aid in the resolution of client issues.
• Utilize relevant internal technological solutions to effectively and efficiently manage client inquiries.
• Identify ways to improve productivity and efficiency within the department.
• Maintain a strong knowledge of BBH departments, systems and services across all products and businesses.
• Utilize relevant technology solution to effectively and efficiently manage client deliverables
• Participate in client conversions and special projects as required.
• Understand the way in which BBH and our clients operate to be able to suggest and implement changes
• Host Webinars and client presentations to educate and familiarize clients to BBH’s Product suite and automated tools.
• Review client feedback, and inquiries for trends. Utilize this information to determine product gaps, train clients, propose solutions and reduce overall inquiry volume.
• Assist management in the implementation of policies, procedures and controls.
• Host meetings with client and internal Teams.

What we offer:

• 2 additional days added to your holiday calendar for Culture Celebration and Community Service
• Private medical care for you and your family
• Life Insurance
• Hybrid Working Opportunities
• Professional trainings and qualification support
• Thrive Wellbeing Program
• Online benefit platform
• Contracts for an indefinite period of time with no probation period

Desired Qualifications:

• BS/BA degree and/or equivalent work experience.
• 2+ years related custody experience.
• Prior experience working in a client servicing focused work environment.
• Ability to prioritize and quickly resolve client needs.
• Ability to communicate effectively with both verbal and written skills.
• Ability to build and maintain internal and external client relationships.
• Ability to learn and utilize new technologies to research, analyze, and resolve client needs.
• Proactivity, and objective oriented.
• Strategic thinking.
• Ability to work accurately and quickly under pressure.
• Fluent English
• Good working knowledge of Excel.

• Proactively respond to custody related client inquiries on a daily basis.
• Coordinate and follow up on client meetings and deliverables.
• Leverage knowledge of BBH products and services.
• Work closely with internal teams in Operations, Change Management to ensure timely resolution of client inquiries and improvement of service levels.
• Serve as a key point of contact for SEB with regard to daily servicing inquiries.
• Develop key internal relationships to proactively aid in the resolution of client issues.
• Utilize relevant internal technological solutions to effectively and efficiently manage client inquiries.
• Identify ways to improve productivity and efficiency within the department.
• Maintain a strong knowledge of BBH departments, systems and services across all products and businesses.
• Utilize relevant technology solution to effectively and efficiently manage client deliverables
• Participate in client conversions and special projects as required.
• Understand the way in which BBH and our clients operate to be able to suggest and implement changes
• Host Webinars and client presentations to educate and familiarize clients to BBH’s Product suite and automated tools.
• Review client feedback, and inquiries for trends. Utilize this information to determine product gaps, train clients, propose solutions and reduce overall inquiry volume.
• Assist management in the implementation of policies, procedures and controls.
• Host meetings with client and internal Teams