Senior Client Solutions Manager

at  Cognizant

SENIOR CLIENT SOLUTIONS MANAGER

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive work environment where everyone can thrive. And with projects at the forefront of innovation, you can build a multifaceted, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong

WHAT YOU’LL DO

• Lead client innovation initiatives, deliver strategy, technology, and process solutions that drive progressive results.
• Foster client relationships, ensuring project success, and growing the Cognizant footprint in key accounts.
• Lead and manage large client programs, partnering with Senior Consultants.
• Identify and develop opportunities to expand client accounts.
• Ensure projects meet goals for schedule, scope, resources, and budget.
• Build strong client relationships, handling expectations and delivering solutions.
• Lead all aspects of deliverables, including workshop materials, Statements of Work, and change requests.
• Act as Scrum Master and mentor Senior Consultants, guiding successful outcomes. - Innovate and develop tools and templates to improve delivery excellence.

WHAT YOU BRING TO THE ROLE

• 10+ years in management consulting; Big 4 experience is an added bonus.
• Bachelor’s degree in a relevant field or equivalent experience.
• 4 to 6 years with ServiceNow projects preferred with cloud-based technology management solutions like Jira, Workday, and Oracle Cloud.
• Proven background in implementing Service Delivery solutions, can offer customers real-world examples and provide standard methodology solution options.
• Ability to build and present executive level presentations.
• Proficient in Microsoft Office products; including Microsoft Project and Microsoft Visio.
• Knowledge of Agile Development framework and effective SCRUM techniques.
• Certifications preferred: ITIL v4, PMP/CAPM, Agile SCRUM Master, ServiceNow Admin.
• Frequent travel and flexible schedules for client-facing professionals.