Senior Client Success Manager - SMB - SAP Concur

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

MEET YOUR TEAM

Our Client Success organisation serves as the focal point for our clients. We are a mosaic of high-performing individuals who are committed to helping those around us to also achieve excellence.
Our mission is to achieve best in class client retention and drive efficient scalable processes, whilst also ensuring that clients can trust in a consistently excellent experience across the company. This role is a direct extension of SAP Concur’s Client Experience mission to become a trusted partner, empowering clients to focus on their purpose and become a best run business.
We are committed to creating a diverse team and are looking for individuals that desire to make a difference.
We live by our values and are committed to demonstrating them:
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Values Inclusion – by creating space for all ideas, encouraging and welcoming team members to come as their authentic selves. Acknowledging that diverse perspectives and experiences drive our success.

• Invests in Collaboration – Leaves ego at the door and achieves goals by delivering results with purpose, tenacity, and teamwork. Challenges self and others to think outside the box and aspire for more, whilst making it a priority to find ways to work better together and maintain trusting relationships.
• Displays Passion- for the work we are doing, and what we have achieved. Committed to continuous learning, growth and the success of our clients.
• Builds and honours Trust– by listening first, being open about failures, seeking to understand, and having honest conversations. Holds self and others accountable for results.
• Makes a Difference – A catalyst for change. One who steps up, take action, build consensus, leads the change and owns the outcome.
• Adaptable when faced with change - acquires understanding and absorbs new information rapidly. Has a flexible approach and is comfortable with change.
• Demonstrates Empathy – seeks to understand and recognise another person’s reality aiming to understand their feelings and perspectives in order to guide subsequent actions.
• Prioritises Integrity – Approaches all scenarios with honesty, accountability, and transparency. Does not compromise ethical behavior regardless of obstacles.

As a Client Success Manager, you will be responsible for developing trusted relationships with your clients, measured through revenue growth, retention, and relationship health. Being part of Client Success means you will have a unique opportunity to join the client on their journey with SAP Concur. The goal is to ensure the client feels supported in achieving their desired outcomes by offering industry insights and best practices. This is a dynamic role where you will identify and hone your unique talents.
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Building a territory plan to proactively engage clients throughout their lifecycle

• Developing strong relationships with each client using virtual meetings
• Achieving client retention and revenue goals on a quarterly basis
• Demonstrating integrity to both our clients and internal resources
• Developing the ability to speak to industry best practices and SAP Concur products
• Working in partnership with our Sales teams to identify sales opportunities
• Contributing to process development and organisational growth projects
• Opportunities for training in role as well as career development