Senior Clienteling & Loyalty Coordinator - Fixed Term Contract - 12 months

at  LOCCITANE en Provence

London NW1, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate03 Feb, 2025Not Specified03 Nov, 20243 year(s) or aboveGood communication skillsNoNo
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Description:

Responsibilities:

  • You will support and work on clienteling roll out for Europewith the Head of CRM and support on development of the clienteling app as well as manage the different customer touch point to make sure the customer is contacted at the right time with the right channel
  • Share with the team the weekly Clienteling morning brief, best practice sharing (internal & external), role plays, clienteling board updates
  • You will partner closely with cross functional teams (retail, e commerce, digital, customer service etc) to achieve key KPIs and best in class customer experience.
  • Ensure the comprehension of the clienteling KPIs, monitor the performances on a weekly basis and implement action plans to improve them, focusing especially on the data collection (audit of CRM cards to ensure data collection quality & enrichment) / data quality (de-duplication) & the retention of local clients
  • You will also work on the loyalty program revamp to make sure it is well integrated in our clienteling program with clear VIP benefit

REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Marketing/Advertising/Sales

Marketing / Advertising / MR / PR

Sales

Graduate

Proficient

1

London NW1, United Kingdom