Senior Clinical Manager, Outpatient Programs - Division of Haematology/Oncology

at  SickKids

ABOUT SICKKIDS

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.
When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.
Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

• Establish and build a highly effective team with direct and indirect reports across the clinical setting.
• Manage the working environment to promote productivity, motivation, and engagement
• Represent the team in clearing obstacles to high performance.
• Implement and evaluate services provided within the clinical setting.
• Support frontline leadership team with day-to-day running of clinics and Day Hospital, and collaboration with other care areas within the Division and across the hospital.
• Design and implement processes for daily activities with a focus on quality and efficiency.
• Provide troubleshooting, problem solving and system expertise to staff. May include clinical and administrative challenges.
• Assess barriers to efficiency in operations, make recommendations, prioritize tasks, and take ownership of improvements; ensure appropriate resources are available.
• Monitor appointment and registration quality. Monitor volume of clinic visits, wait times, no show rates, and clinic cancellations; report metrics monthly and identify opportunities for both operational and process improvements.
• Ensure proper utilization of facility space and manage the optimization/expansion based on metrics.
• Provide prompt and clear verbal and written feedback to staff and manage/guide their performance.
• Ensure team adherence to regulations, policies, and procedures.
• Set and clearly communicate team goals and priorities in alignment with departmental goals and budgets; work collaboratively with the H/O leadership team to define the strategies to meet team goals.
• Identify patient needs in collaboration with the leadership team, patients, and families, and ensure service excellence in meeting those needs.
• Liase with ambulatory and inpatient clinical leaders throughout the hospital representing H/O
• Role-model and promote Caring Safely and Daily CIP in the outpatient setting